04-01-2015 11:43 AM
Suppose my phone is malfunctioning and feezing alot more frequently. Do I have to contact "Asurion" and tell them about my phone? Will they ship me a new well working phone? Just like that? Can someone please tell me exactly how their replacement went? I also need to know how much i need to pay exactly. I just really need a new phone because i still have quite the few months of my service left and i can't keep using this phone or else i'll still be paying for a non working phone withing 2-3 months.
Solved by: Go to Solution.
04-01-2015 1:18 PM
I contacted Asurion they told me how much the deductible was and sent me another phone. I then had to send back to defective phone in a prepaid shipping package. I have had no problems with shipping the phone back but several other customers have. (don't know if it was insurance claims or just trade in program). I would look into your own tracking as people are stating the tracking isn't working and if they don't recieve the defective unit they will charge for the phone.The deductible will be charged on your next bill.
06-11-2015 2:17 PM
Insurance Asurian biggest scam artists today & AT&T backs them up. Sends broken phones that don't have working on/off buttons and go buttons then argues with you to see if you are using it properly???? It should be an easy exchange. In fact, replaced phones have a 1 yr warranty but they don't actually tell you that. They do tell you they checked the phones ... they are either liars or dumb. Refurbished pcs of junk. No care for their customers.
1st phone received from a lost/stolen ins claim cost $125 but the phones on/off and go buttons did not work?! When we called they threatened dropping ins for second claim. It was right after and it was clearly a warranty issue. 2nd replacement on warranty after 1 hr of arguing on the phone, produced another phone after 7days in mail? which did not have a working on/off button. AGAIN, ugh! We send it back and somehow it gets cracks on the screen that it is completely unworkable. Warranty people (AT&T - nobody really knows) send it back to us with a $545 bill ?! Screen was not broken when we sent it. It is so broken that it's unusable and we told them to check our usage; it was clearly being used a lot. Of course they did not bother fixing the on/off button and kept our $125. They didn't even bother sending a shipping label to return the newer $545 one. The screen is irrelevant. They should never have sent junk refurbished phones and argued about the WARRANTY issue in the first place. They should take responsibility for sending junk phones and their handing of the claim, and my time on the phone. To top it off, they never bothered sending a shipping label either.
I'm afraid to send the latest one back and have them say this one is damaged too???
DON'T TRUST THEM.
06-11-2015 2:49 PM
06-11-2015 4:18 PM
05-16-2017 2:41 AM
05-16-2017 6:52 AM
@380Barrenwood. The deductible on tier D is $225 for the first 6 months, then $168 until 12 months, then $112.
Just like any insurance, it should be reviewed regularly to see if it makes sense.
Insurance is provided by Asurion, not ATT. Asurion is the provider for all carriers. Insurance is not required.
I don't use insurance, but I also don't buy phones on installments