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Horrible service with full bars?

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Horrible service with full bars?

For the last month or so, but especially the last week...my s8 active will show full bars of 5e, and I can't even send texts or use the internet. Phone calls are a crapshoot...sometimes I can hear & be heard, other times it's awful. I do the majority of my work from my phone. I can't send invoices, or any type of email about 50% of the time. And it's not local to one area, as I travel constantly. I really don't want to have to go to Verizon, but I need my phone to work so I can work!

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Accepted by ATTKevin
‎07-01-2019 3:35 PM

Re: Horrible service with full bars?

Hello @fairydustcrissy,

 

We can definitely provide you with some troubleshooting steps for these wireless signal issues that you've been experiencing. We recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution. You can also use Wi-Fi Calling from AT&T to talk and text over any active Wi-Fi connection. If you're still having any issues, please use the AT&T Mark the Spot app to report dropped calls, network issues, and receive network improvement notifications. Let us know if this helps.

 

Sean, AT&T Community Specialist


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