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Horrible cell service

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Horrible cell service

Why am I receiving very little cell service in town in zip code 77802?  This has gone on for several days.

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Accepted by davidbk
‎01-21-2019 1:14 PM

Re: Horrible cell service

Hello @m715mike!

 

Our resources show no service interruption in your area. We recommend to try resolving your experience by resetting your device's network settings. Follow these instructions if your device is Apple or perform the following steps if Android is your mobile operating system:

 

  • From the Home screen, navigate to Settings > Backup and reset.
  • Select Reset network settings.
  • Select RESET SETTINGS.
  • If prompted, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.

Additionally, if the issue persists despite the first step, feel free to report your experience and receive network updates by downloading our Mark The Spot app. Also, you're more than welcome to use Wi-Fi calling to call and/or text.

 

We hope this helps!

 

Lar, AT&T Community Specialist


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Message 2 of 3
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Re: Horrible cell service

We have terrible cell service at our home. One bar if we are lucky. With what I pay a month for 2 phones, 2 iPads, 2 direct TV accounts and one u verse, can I get a free m-cell booster?  Thanks. Sue

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