Contributor
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2 Messages
Forced to Replace SIM?
I just recieved a message saying that I have to replace my SIM card to maintain my service or my phone wont work in about a month. It says to go to an AT&T store for a free replacement but doesn't that mean that I'll have to get a new number? I've had the same cell number for YEARS. Please advise. Thank you.
formerlyknownas
ACE - Sage
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116.6K Messages
8 years ago
No, your number won't change. Your SIM card must be provisioned as 2 G only. 2G service is shutting down. You need a 3G or better phone and a properly provisioned SIM card for service.
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Kittylouise
Contributor
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2 Messages
8 years ago
Thank you! Do you know if I can order one online or do I have to go to a store?
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lcalle
Guru
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629 Messages
8 years ago
@Kittylouise
Honestly, I believe you can order a sim from the ATT website. However, I really believe it'd be much more efficient if you would head into a store. That way, it'll get taken care of for you completely that day so you don't have to wait for the card to arrive and then call or go to a store to have it activated.
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formerlyknownas
ACE - Sage
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116.6K Messages
8 years ago
Yes, as @lcalle wrote its a 2step process if they ship a SIM card. I would advise taking you phone in. If your phone isn't 3G or better, you would also need a new phone. If that's the case, you should do some research to get the best deal.
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