Please HELP! I'm disabled, home alone except my dogs, and don't have a home phone. I also have surgery scheduled for Friday and it's necessary for me to make several calls in the next couple of days, this is scary. I just tried to make a call to my grandson who is supposed to be with me after surgery, and got the "emergency calls only" message on my phone. I then tried to call customer care with the same result. My bill is paid....what is going on, and how do I fix it?