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Dropped Calls & Connectivity Issues - Things To Know From AT&T

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Dropped Calls & Connectivity Issues - Things To Know From AT&T

 

Signal_.gif

Low and Weak Signals - Things To Know

 

Is your phone searching for a signal? Are calls dropping? Having Trouble sending or receiving text messages? What about your internet access? We have some helpful information that will help you determine the cause and solutions!

 

The Area You Are In - Network Coverage & Environmental Factors 

Network Coverage

There may be an issue with network coverage in your area. To check if the area you are in has coverage, check out our wireless coverage map. You can also help AT&T Mark the Spot to report issues! Mark the Spot allows you to provide feedback on your network experience! With this information, we can better target network optimization and enhancements! Download it for your device today, just click below!

 

 Download Mark The Spot 

iPhone or iPad

Android

Windows Phone

Blackberry

Environmental Factors

There could be an environmental factor causing issues with the signal. For example, at my sister’s house, there is one spot in the middle of her house where I cannot get a signal and text messages come in late. There is nothing around that would cause the loss of signal. If I move away from that spot, 5-10 feet away, I get all my bars and text messages.

 

SolutionMoving away from dead zones in your home and near windows can help resolve most service issues.

 

Treadmills and Stationary Bikes

I bet you are thinking, seriously? Almost all electronics emit an electromagnetic signal. The bigger the device, the bigger the electromagnetic signal it produces. Electromagnetic interference can disrupt the signal. I have run into this issue when streaming from the U-verse app and on a stationary bike at the gym.

 

SolutionOnce you are off the treadmill or away from the electronics causing the interference, your service should return to normal.

 

Phone Damage

If your phone has taken a few drops, this can damage the components inside. A symptom of this is dropped calls, no signal, or loss of signal in areas where your device worked before. This is why having a case is important! Sometimes drops dislodge the SIM card.

 

SolutionRemoving the SIM card and replacing it may restore service and is always a good first step! Also, resetting the network may resolve most signal or loss of service issues.

 

Online Device Troubleshooting 

If replacing the SIM or resetting the network does not help, troubleshoot your device!

 

Note: Stores are normally not able to troubleshoot devices but they can give you options to get another device.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 42
Community Support
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Accepted by topic author Community Support
Accepted by ATTCustomerCare
‎10-03-2017 11:07 AM

Re: Dropped Calls & Connectivity Issues - Things To Know From AT&T

Losing your mobile signal is never a good thing! Learn what may be the cause of this and check out the information above! 

 

Need additional assistance? 

Mobile Troubleshooting

Ordering, Billing, & Delivery Information

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 42
Contributor

Phone reception plummeting

In the last two months or so my phone service has gone very far down hill. I live in Colorado Springs and for the first 2+ years I have had excellent service at my house. I had full bars all the time even in my house. Now I have close to no service. I am missing my on call phone calls from work, they don't even come through. What is going on with the service? Why am I having this issue?
Message 3 of 42
Contributor

Poor Service 72160

We have had a reduction in cellular power for an extended amount of time. Used to get 4-5 bars anytime and now consistently 1-3. I live within 1 mile radius of ATT cell tower. You've got me thinking of switching. I also use home wifi hotspot and it goes in and out quite frequently. I understand upgrades. It this has been too long.
Message 4 of 42
Community Support

Re: Poor Service 72160

Hi @Flyncold and @erinhamilton87,

 

Sorry to read of the trouble you are having with your signal and service. In this thread, you will find some great information that should help restore your service and help report these issues to our network teams if there is trouble around you. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 42
Contributor

There is no AT&T tower near me or LTE Coverage in Farmington Hills Michigan by 13 mile & Hagerty

Hi,

 

 I have very horrible cell service in my area of Farmington Hills Michigan crossroads of 14 mile and halsted Road.  I have reported this to At&t  too many times.  I have five lines I love AT&T but I cannot bear the cost and the horrible service that I get in my area.  Also there’s no LTE coverage at all near my location off 13 mile and haggerty.   I just don’t get it it’s 2017 there is still no good reception here will take for AT&T to add a tower nearby. 

Message 6 of 42
Contributor

No SIM card keeps happening

I keep having “no SIM card,” happen and I have gone through all the steps to fix it, ie turning on airplane mode for 10 seconds then back off then shutting the phone off and back on, then it just pops up again within a few hours and this has been happening for a couple weeks on my iPhone 6s

Message 7 of 42
Community Support

Re: No SIM card keeps happening

Hi @Dunnkaroo,

 

Sorry to read of the trouble you are having with your SIM. It sounds like it may be dislodged or damaged. I moved your post into our troubleshooting steps that may help. 

 

ChrisZ, AT&T Community Specialist 

 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 42
Contributor

Slow download speeds with IPhone X

Has anyone else had an issue with the iPhoneX on at&t network with extremely slow cellular data when not connected to WiFi? 

Message 9 of 42
Community Support

Re: Slow download speeds with IPhone X

Hi @BFG2012,

 

I moved your post to our Low and Weak Signal thread. It has some troubleshooting information that should have resolve the trouble you are having. 

 

ChrisZ, AT&T Community Specialist  

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 42
Contributor

Poor network coverage

I’m new to Portland, Oregon. There is area which doesn’t have coverage (cascade station), would you please tell me what can I do to get good coverage because I go to that place every day.

Thanks..

Message 11 of 42
Community Support

Re: Poor network coverage

Hi @Moody87,

 

Thanks for your post. I moved it to our Dropped Calls thread. It has information that will explain why that area you are in is not getting the best signal and what you can do. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 42
Contributor

My velocity has low signal and drops internet periodically

What suggestions do you have to boost signal for my velocity to pick up?

 

Message 13 of 42
Contributor

No bars, dropped calls

there isn't any bars,, it drops calls, when I got this Samsung they said my problems were over, I want to go back to my HGT it's not the phone it's the service. 

Message 14 of 42
Contributor

When will cell coverage be improved in downtown Boulder?

Cell coverage is intermittent and regularly drops calls. My phone shows "no-service" in many parts of the city of Boulder. Are there any plans to improve coverage within the City of Boulder or should ATT customers be switching to TMobile?

Message 15 of 42
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