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Coverage in Canada

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Coverage in Canada

Bad move AT&T getting in bed with Rogers cell network in Canada. Well known as the worst coverage up here so US customers get bad service when they cross the border? Even major city like Halifax has poor poor coverage! Best coverage here is Telus! Why cant we change prefered provider? A Telus ph switches to AT&T when we head down there but not now! Bad business move and AT&T customers know there is much better coverage up here?
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Message 1 of 23
Administrator

Re: Coverage in Canada

Good Morning @EZZNAME!

 

Thank you for taking the time to reach out to us in regards to this coverage issue you are experiencing! We never like to hear of our customers having network problems either here in the states or abroad.

 

Depending on if you are on an International package, or a Mobile Share plan with Canada coverage included, the service will connect to the strongest tower or provider in your area. When you activate these network services in Canada, your service is essentially roaming. Therefore, the strongest network connection in your area will be providing you services.

 

What’s good is you can usually change your network preference in your phone. You can learn how to perform this by checking out our Device Support Tool. Select your make and model phone, click on View all Solutions > Signal & Cellular Data > locate your Mobile Networks to modify your services selection.

 

If you have an iPhone device, you can also refer to their support site for additional how to on service selection. To get started, please click here.

 

I hope this is found to be advantageous. Have a great rest of your day!

 

Shenoah, AT&T Community Specialist


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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 23
ACE - Expert

Re: Coverage in Canada

@EZZNAME Request to have Manual Network Selection / Manual Carrier Selection enabled, then you should be able to have some choice in which network you use when roaming. I believe you have that kind of access when off the continent, but you need to request it for neighboring countries.

 

 

 

 

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    Message 3 of 23
    Tutor

    Re: Coverage in Canada

    Thanks everyone for your advice. Have to read up more as my S7 Edge does not seem to allow me to change provider. Thats good if it changes to best signal but my wife and I were stuck on Rogers with 1 bar in Alberta and my sister standing beside me with Telus @ full coverage? Will research it more but thanks again for advice appreciated!
    Message 4 of 23
    ACE - Expert

    Re: Coverage in Canada

    @EZZNAME wrote:
    Thanks everyone for your advice. Have to read up more as my S7 Edge does not seem to allow me to change provider. 

    You likely have to REQUEST to get it turned on.

     

    Thats good if it changes to best signal but my wife and I were stuck on Rogers with 1 bar in Alberta and my sister standing beside me with Telus @ full coverage?

    Are you talking about an AT&T plan or a Rogers plan?

     

     

     

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
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  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 5 of 23
    Tutor

    Re: Coverage in Canada

    We are on a AT&T unlimited plus plan and currently traveling in Canada! See it switches provider where ever we are? I assumed to the best provider? We are currently in Nova Scotia and switched to Telus! This is good if it searches for best signal but issue was in Alberta where it was on Rogers and we had a horrible signal when my sisters Canadian phone had Telus which was a much better signal? Just assumed Rogers was AT&T's prefered provider (since they announced a deal) there and they should be aware that Rogers coverage was very poor. Thanks everyone for help and suggestions will look into my phone settings more?
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    Message 6 of 23
    ACE - Expert

    Re: Coverage in Canada

    FYI with ATT branded phones you have to contact ATT before you travel to enable changing roaming carriers.  The setting may not be available on every phone. 

    On non branded phones the option to change carriers is easy.  

     

    (The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 7 of 23
    ACE - Expert

    Re: Coverage in Canada

    @EZZNAME wrote:
    This is good if it searches for best signal

    Most of the time when roaming in Canada with two iPhones 6s they always seemed to roam on different networks. Yesterday, they were both on ROGERS and it stuck me as strange (as they never are).

     

     

     

     

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 8 of 23
    Teacher

    Re: Coverage in Canada

    Unfortunately AT&T no longer allows any roaming on Bell and Telus, so we are stuck on lousy Rogers. 

     

    It it worked great in 2017 on the ALCAN, but no more. Now my AT&T phone has no service in Yukon or many other areas of Canada where it used to work. 

     

    It really bugs me because they still show all this coverage on their Canada map. 

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    Message 9 of 23
    Tutor

    Re: Coverage in Canada

    So if we are in an area with only telus coverage will our phones work? If not AT&T needs to correct this situation or they will lose a lot of customers? As Rogers is very incomplete poor service provider but then again all providers in Canada are poor and I live there so I know! AT&T whats the story and solution?
    Message 10 of 23
    ACE - Professor

    Re: Coverage in Canada

    Yukon and NWT..........Smiley Frustrated

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 11 of 23
    Teacher

    Re: Coverage in Canada

    Exactly!  We are screwed. And again, they still show all these areas as covered on their Canada roaming map. 

    Message 12 of 23
    Employee

    Re: Coverage in Canada

    Rogers coverage in every major metropolitan area is great. I've been to Toronto, Windsor and Winnipeg and everything worked remarkably well.

     

    And these are the kinds of areas where the mass majority of roaming occurs. The coverage is available in every major population center essentially.

    Employee Contributor*
    *I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
    Message 13 of 23
    Teacher

    Re: Coverage in Canada

    AT&T markets itself in Alaska as the carrier to get...that they are superior to all other choices for Alaska residents. 

     

    I argue that that an extension of this is the Alaska Highway, the primary overland route connecting Alaska to the lower 48.  This main artery of Canada is only covered by Telus and Bell..not Rogers. We aren’t talking about some dirt two-track road somewhere. 

     

    What about the thousands of summer tourists headed to Alaska?  All the trucking and freight?  This is a bad move on AT&T’s part considering that Verizon and T-Mobile still allow roaming on Telus and Bell. 

    Message 14 of 23
    ACE - Professor

    Re: Coverage in Canada

    @David606 I do agree with you.

    That’s why I carry two networks in Canada.

    I also suggested to anyone,if you think you will stay long in Yukon ,NWT and any Northern cities in Canada that Polar bears maybe more than humans lol 😝 😆 

    Get yourself an unlocked phone and get local prepaid service that works.

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 15 of 23
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