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Coverage Getting Worse

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Coverage Getting Worse

Over the past couple years, I have noticed that AT&T coverage has been dropping.  I have multiple phones in my family that are experiencing the drop in signal strength.  At my home (zipcode 84093, Sandy, Utah), what used to be 5-bars is now 1-2 bars with calls dropping voice. At work (zipcode 84047, Midvale, Utah), signal strength varies betweem 1-4 bars.  It is getting tiresome apologizing for my poor signal when my calls are breaking up or simply drop.

 

Is AT&T reducing its coverage?  Or is AT&T not serving their towers?  My friends with other carriers tell me how good their coverage is.

 

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Message 1 of 58
ACE - Expert

Re: Coverage Getting Worse


@whatsthepoint wrote:

So around Sept. 2013, AT&T bought Cricket.   I did some checking and found that, even though in a town with over 30 towers and where Cricket is extremely popular, AT&T has only graced us with service from 4 of those towers, and that service is at the lowest tier.  And the closest one to me is almost 9 miles away, even though there is one only 1/2 mile from me.  Cricket now calls my neighborhood a "dead zone".  

Are you saying AT&T has changed the number of towers in your area?

Everyone can't live next to a tower for the company that provides their service. Although the real question is, why haven't you switched to the company on the tower that's a half-mile away? 

 

Until approx. September 2013, I consistently had 4 bars in my house.  (I even used my phone inside my daughter's house in Jacksonville FL where Cricket didn't exist yet.  She had AT&T and couldn't use her phone inside her house, just an aside.)  

Before AT&T bought Cricket, Cricket used CDMA (AT&T does NOT) so that's likely why you had coverage at your daughter's and she didn't.  

 

Regardless, AT&T uses GSM, so the circuitry to make a call is COMPLETELY different now. It's not really that comparable. To be clear, I'm saying your coverage should be not comparable as everything has changed.

 

I stood right by my daughter (who is on my account!) and we tried to call one another and the calls would not go through - they wouldn't even complete dialing.  

While that sounds like a really good sentence to use to mock, it's not. You're in what the company providing coverage calls a dead zone and you seem confused that it's not working.

 

You do understand that it doesn't matter that's she's next to you or in Africa, if you don't don't have a signal it's irrelevant where she is standing since proximity doesn't matter (the phones don't talk directly to one another). It's also irrelevant that she's on your account, it doesn't affect ANYTHING.

 

Since AT&T bought them, I have not been able to send texts with any attachments from my home, inside or out.  

If this has been going on for close to 4 years, it's really time for you to more on. Get on one of those other 30 towers coverage.

 

Remember the day of the cyber attack against their towers where almost every AT&T tower in the country was down?  

No, when was that?

 

 

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    Message 16 of 58
    Employee

    Re: Coverage Getting Worse

    There is no such thing as AT&T owned towers that provide priority to Cricket or anyone else before postpaid customers. That simply does not happen.

     

    Postpaid gets priority, bottom line.

    Employee Contributor*
    *I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
    Message 17 of 58

    Re: Coverage Getting Worse

    So what is being done to get our signals back to where they used to be? I checked a Towers map for Livingston, TX and there are only 3 towers for 3 separate cities. However, Verizon has over 10 towers. Do I need to switch to Verizon or is AT&T going to increase their signal strength? I've been an AT&T customer ever since I've owned a cell phone (too many years to post) and have referred all of my family and friends. Now they are all switching cell providers. I am considering it myself.

    Message 18 of 58
    Mentor

    Re: Coverage Getting Worse

    To quote the great Chris Farley "Well, la-di-frickin-da!"

     

    As paying AT&T customers we have a right to gripe about horrible coverage. Your coverage in Orange County is probably impeccable but here in fly over country it stinks. AT&T shut down the 2G coverage and replaced it with nothing. I understand it's human nature for you and your other AT&T minions to defend AT&T and tell paying customers "go see if the grass is greener on the other side of the fence" and "time for you to move on" replies. A business telling paying customers we don't need you!!! REALLY!!!

     

    Back in the day you went with AT&T because you wanted the best, the best coverage, the best customer service, the best quality and price wasn't an issue because you knew you had the best. Those days are long gone, what a shame.

    Message 19 of 58
    Highlighted

    Re: Coverage Getting Worse

     Wow, garylapointe, good job talking to your customers!  You're an AT&T "ACE" that didn't understand half of what I said. Or did you twist my words deliberately to make it sound like I don’t know what I’m talking about?  You want to break down my post so you can try to tear it apart?   Let’s try again…

    No, I did not say they affected the number of towers in my town, what I said (and I'll use little words this time) is that they bought my company and then stopped using the towers we had like the one 1/2 mile from my home that I mentioned before and now the closest tower to me is over 9 miles away and I can't get my calls, texts, send texts or any attachments (sorry I don't know a smaller word for that), etc.  You're an “expert”, so you should understand what I said this time. They cancelled contracts on all but 4 towers out of the 30 in my town, and only pay for the lowest tier of power on those towers they kept!  Can you understand me now?  Or instead of smarting off, explain why on my Samsung S6 (not a cheap phone) that I had voice mails that came in a day after they were made for calls that never show up in my log at all, even as missed calls?  I am not stupid nor am I making this up, just because my BSEE is almost 20 years old doesn't mean I don't understand the concept, but the reality is that the service is universally getting worse when it should be light years ahead of where it was 4 years ago and all you can do is pretend it's not true and ridicule us for having the audacity to complain about it!  Our service was better when we all had flip phones, at least we had reliable phone service and it was worth the price we paid for it then.  

     Also, you work for the company but don't recall this from just a year ago? 

       http://www.smobserved.com/story/2016/06/09/news/cricket-atandt-offer-5-credit-per-line-compensation-...

    It affected the entire country!  Or were you not on AT&T's network yet?  That's the most likely reason... Since this happened in May, 2016 to most of the country, you’ve worked for them less than a year and/or you don't live in the United States; and you think you know this company?  It's so good to know that AT&T still has such well informed and knowledgeable employees these days.  Or is your job to go through the forums and attack paying customers.  Yes, since AT&T bought Cricket, I AM a paying customer because AT&T gets my Cricket payments.

    Also, I DID explain why I stayed for so long. Because I pay for my children and my grandchildren to all have phones, you know, I help people.  Oh, that's right, from your attitude, I don't think you do understand. So I still pay the Cricket bill so they can all have phones and I now also pay a separate bill to have a working phone for myself. But at least I now have a phone company where I can actually use my phone for more than playing solitaire and as a paperweight or an alarm.  (Btw, be sure to send me more comments showing you neither read nor understood what I have said again.  You know, because this is so much fun.) 

    And, by the way David606, I never asked for any kind of "priority signal", like that's even a thing. I just want the coverage back that I am paying for. Why can't we expect at least what we used to have (but it should be getting better) without being insulted by you employees?  I mean, seriously, this is the only tech industry whose service is going backwards in quality but all you do is defend that and insult us! (You obviously didn’t understand my post either.  I’m beginning to understand AT&T’s problem better.  Hmmm.)  Read this slowly so you’ll get it this time … Again, my signal went from 4 bars ALL THE TIME (4 years ago - you know, the stone age in Technology time, except for cell phone services apparently) to almost none and the ONLY REASON is that AT&T bought MY PHONE COMPANY and DESTROYED my signal!  HOW DARE YOU ACT LIKE I DON'T HAVE ANYTHING TO COMPLAIN ABOUT!  Back when I worked for AT&T, I’d have been fired for leaving comments like the ones you both left!

    Obviously you know nothing about the company you work for.  AT&T employees used to be proud to work for Ma Bell - bet you don't remember that name either!  I worked for them when they were the biggest and best phone company in the world and we cared about our customers. You're nothing but an ignorant cell phone salesman or professional brown nose (do you get paid for trying to make customers look stupid by twisting our words and leaving non sequitur answers? [look it up])  Your answers make you sound like a child.  Amazing how much smarter you'll be in a few years when you grow up.  Reread the post before you spout off about what you obviously didn't understand!

    And to the censures in parting, yes I took some shots but so did company employees.  I am highly offended by your employees trying to make me look stupid and if you take this down, I will post it elsewhere since I have it on my computer.  And it won't just be a private forum of people wanting an explanation as to why their phones don't work anymore while their bills are the same or higher and the company employees spend their time insulting customers rather than offering help.  I will post this entire forum for the whole world to see.

    Smart off to me again!

    Message 20 of 58

    Re: Coverage Getting Worse

    To dbqer:  Thank you! I guess you can only understand me when you don't work for the company.  

    And why aren't replies on here connected to the post to which we are replying?  

    Message 21 of 58
    ACE - Expert

    Re: Coverage Getting Worse


    @whatsthepoint wrote:

     Wow, garylapointe, good job talking to your customers!  You're an AT&T "ACE" that didn't understand half of what I said.

    Not an employee of AT&T.

     

    To clarify this next section, I asked @whatsthepoint "Are you saying AT&T has changed the number of towers in your area?"

     

    No, I did not say they affected the number of towers in my town, what I said (and I'll use little words this time) is that they bought my company and then stopped using the towers we had like the one 1/2 mile from my home that I mentioned before and now the closest tower to me is over 9 miles away and I can't get my calls, texts, send texts or any attachments (sorry I don't know a smaller word for that), etc.  

    You're saying NO, but it sure sounds like you are saying confirming less towers in your area. You had one a half-mile a way and now you do not. Nine miles is clearly not in your area. That is LESS in your area. 

     

    They cancelled contracts on all but 4 towers out of the 30 in my town, and only pay for the lowest tier of power on those towers they kept!  Can you understand me now?

    Yes, LESS towers. I'm not sure how this is confusing???

     

    Clearly "AT&T has changed the number of towers in your area" (which was the question I asked you).  How can you say the answer is NO?

     

    Please go back and read what you wrote (and what I asked). I suppose technically if they didn't knock them down, you still have the same number of towers, but I really don't think that anyone thinks that what I meant and it doesn't seem to be what you are implying. 

     

     

    Or did you twist my words deliberately to make it sound like I don’t know what I’m talking about?  

    You're not sure you know what you're talking about?

    • I'm not an employee of AT&T.
    • You're telling me NO but then explaining that the answer is yes...

    It's not giving a lot of credibility to you so far.

     

    To be clear I asked you a point blank question and you had a really good specific answer (distances and number of towers) but you seem confused between less and more. To be clear I'd have been fine with yes, no, or "I really don't know but it seems like less", but you kinda went down a rabbit hole and starting giving attitude while talking about using small words (while I'm not the one having issues with yes/no and less/more). Yes, now I'm giving you a hard time in this paragraph (just to clarify).

     

    You're an “expert”, so you should understand what I said this time.

    I don't pick "Expert" any more than you picked "Contributor" but my experience says, when someone has to play the "Expert" comment, that they're upset they they were wrong or called on the table (just my experience in the forums and I spend way too much time here).

     

    I am not stupid nor am I making this up, just because my BSEE is almost 20 years old doesn't mean I don't understand the concept, but the reality is that the service is universally getting worse when it should be light years ahead of where it was 4 years ago and all you can do is pretend it's not true and ridicule us for having the audacity to complain about it!  

    No one is saying you are stupid or making this up, but thanks for the playing the degree card so that we all know.

     

    I said "To be clear, I'm saying your coverage should be not comparable as everything has changed." 

     

    I wouldn't say the service is getting better or worse in your area (if that's the part you're talking about), how would I possibly know? I had to ask YOU about the towers decreasing in your area (and you give me flack for it!). I only know about my coverage in my area. Although the unlimited plans probably isn't making anything any better in any areas.

     

    Our service was better when we all had flip phones, at least we had reliable phone service and it was worth the price we paid for it then.  

     

    Ah, the good old days! When we didn't need to check e-mail or twitter while we're out on the road....

     

     Also, you work for the company but don't recall this from just a year ago? 

    Still don't work for the company.

     

    http://www.smobserved.com/story/2016/06/09/news/cricket-atandt-offer-5-credit-per-line-compensation-...

    It affected the entire country!  Or were you not on AT&T's network yet?  That's the most likely reason... Since this happened in May, 2016 to most of the country, you’ve worked for them less than a year and/or you don't live in the United States; and you think you know this company? 

    Nope don't remember that at all.

     

    Also, I DID explain why I stayed for so long. Because I pay for my children and my grandchildren to all have phones, you know, I help people.

    But you did switch, right? 

    Because it makes NO sense to switch when you are paying for something you can't use.  You can be nice and not be a martyr too...

     

    But at least I now have a phone company where I can actually use my phone for more than playing solitaire and as a paperweight or an alarm.

    You're explaining why you switched, I get that! Pretty much exactly when I think people should switch, when they don't have good coverage it makes no sense to stay! Coverage is king!

     

    And to the censures in parting, yes I took some shots but so did company employees. 

    Not as many as you think.

     

    I am highly offended by your employees trying to make me look stupid and if you take this down, I will post it elsewhere since I have it on my computer.  

    It's still here. THEY won't take it down, they might edit an insulting phrase or two, but you're safe (except if you violate guidelines).

     

     

     

     

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 22 of 58

    Re: Coverage Getting Worse

    I'm sorry but you sounded like you took what I had said personally and I had offended your personal company and I misunderstood the badges you have.  I'm new and thought they meant you are an employee.  I apologize for losing my temper.  I did feel pretty attacked by yours and the other guy’s replies.  It sounded like you were saying I was too stupid to understand why my phone stopped working, so why didn't I just give up?.  

     

    I kept this lousy service for so long because I got a great deal that I couldn't afford to let go - 5 smart phones for $100/month with unlimited talk, text & web - and this was over 3 years ago - long before anyone else was offering it.  Believe me, I tried with everyone to find another company to switch to, but I couldn't afford to pay $200-300/month for comparable service.  For personal reasons, my daughters couldn't afford phones without this plan.  It just bothers me that I have to add another phone bill so I can have a working phone when I have spent so much on phones trying to fix my issues.  

     

    So I'll start over and try to answer your question.  I don't know how many towers AT&T had before they bought Cricket. I don't know how many towers Cricket had, I only know Cricket had great service all over town since their very beginning around 2005, and specifically in my house until almost immediately after AT&T bought them.  So I guess in letting Cricket tower contracts lapse, yes they must have reduced the number of towers they contract with.  However, those contracts expired over a year after they bought Cricket, so how does that explain that my service fell almost immediately unless they were able to renegotiate the terms at the lower tier?

     

    The thing is, they don't own any towers here, they rent space on privately owned towers around town ~30 of them.  However many they had before the acquisition, AT&T is now only contracting with 4 in a town of over half a million people. It took Cricket 2 years to admit that they were sold and another 2 years to admit that my area is now a dead zone (and not just for Cricket but Sprint & Verizon are the only ones with some semblance of reliability here).  Like I said, every time I called I got the run around and they always blamed my phone.  I went through HTC, LG, & Samsung, (and that doesn't cover the other phones people who came here used) all with exactly the same problems.  No way is that the phones, especially when other people's phones work in other areas of town. Logic dictates that if the only common denominator is the service, look at Occam's Razor.  

     

    But that is not even my point.  I don't know why you honed in on my post, but look at all the others with the same complaint.  They had 4-5 bars and then, out of the blue they only have 1-2. They didn't move or change companies so the only explanation is that the service has been cut, as in tower signal strength and yes, no longer contracting with as many towers as before.  That's the bottom line.  And to be fair, many other services like T-moblie don't work well in this area anymore either and their customers have the same complaints.  

     

    However, my complaint, and I believe many others will agree, is that almost every other Tech field continues moving forward at breakneck pace.  Their hardware continues to improve while the costs drop in many cases (i.e. computers, TV’s, etc.)  What makes the cell phone industry so different?  Why are they not only NOT improving service (connectivity, signal strength, clarity of calls, etc.) but the service is actually getting worse?  I did some checking into the towers that the different companies contract with and I believe it comes down to greed.  The towers apparently have tiers or levels so they can choose the strength they want their signals transmitted at and, like everything, the lower tiers cost less.  A cricket manager told me they are contracting at the lowest tier to save money.  If that is indeed the case, they certainly haven't passed the savings on to us.  

     

    And not just here but it is the prevalence of this problem across the industry that is so disturbing.  They are not even trying to fix the problems. They just don't care as long as they are getting paid.  Bottom line is all that matters anymore.  To be honest, it feels like we are guinea pigs in an industry wide, twisted social experiment to see how much we will take before we just stop using the service or stop complaining and accept their bad products as the norm.  Whatever it is, there is a real problem out there with signal strengths across the board and the companies are continuing to blame us and our equipment that we are buying mostly from them!  We can’t win this unless the companies will start admitting the problem is on their end and then fix it.  They totally have the means and technology to make this problem go away, if they only will.

     

    Message 23 of 58
    ACE - Expert

    Re: Coverage Getting Worse


    @whatsthepoint wrote:

    I'm sorry but you sounded like you took what I had said personally and I had offended your personal company and I misunderstood the badges you have.

    I don't have a dog in this race at all.  (I see you are a "Tutor" now!)

     

    It sounded like you were saying I was too stupid to understand why my phone stopped working, so why didn't I just give up?.  

    Many of the people in the forums feel if it's not a good signal for you then leave. We're not telling you to take your toys and leave. It's more of a common sense thing, you're paying AT&T Wireless for one thing, wireless signal. People say "why should I keep paying?!?" and we're wondering the same thing? Especially when people are making it all complicated like "I can prove that AT&T is deliberately squashing Cricket signals", if you know it's true, it makes even more sense to leave.

     

    I understand it costs more for the other plan, but you're pointing out your wasting money, we're pointing out your wasting money.  And you're not even getting a quality signal. Go spend more money on a quality signal for the one line that is super problematic, yours.

     

    Logic dictates that if the only common denominator is the service, look at Occam's Razor.  

    To me logic dictates that the reason doesn't matter, it's not what you need, it's time to move on.

     

    It's like dating, sometimes you have to just move on...

    (Or at least stop complaining about it and put up with it!)

     

    I don't know why you honed in on my post, but look at all the others with the same complaint.  

    YOU ASKED WHY...

    I average 30 posts a day. You're just one of many (sorry!). But most of my replies are MUCH shorter (or canned responses), so sorry again...

     

    I think you caught my eye with 'I couldn't call my daughter who was standing next to me', like that makes the signal worse than if she were 3,000 miles away (it actually would have been better since then maybe one of you would have had a good signal!). 

     

    Plus, the Cricket CDMA to GSM changes seemed relevant as to why things didn't work for you and your non-referenced cyberattack (which struck me as tinfoil hat at the time). Which I still don't recall even with your link, I checked and I made 30+ calls that weekend myself (plus data usage), I'm not saying we weren't talking about it in the forums, but this nationwide outage didn't affect me so I didn't recall it.

     

    Regardless, you had all this STUFF and it really just came down to leaving (IMHO).

     

    Their hardware continues to improve while the costs drop in many cases (i.e. computers, TV’s, etc.)  What makes the cell phone industry so different?  

    Cell phone plan costs have dropped in many ways. Don't count the deal that you picked up on a promo and people haven't been able to get any more, compare what they people who didn't get the promo got then compared to what they get now. Savings especially with family plans.

     

    You can get $20 connected car plans with unlimited data.  Prices are dropping. (I can quote you some prices gong the other way too).

     

    Why are they not only NOT improving service (connectivity, signal strength, clarity of calls, etc.) but the service is actually getting worse?

    Of course this depends on where you live. But speeds are insanely higher (that's improved). The cellular speed that I can get on my phone or hotspot can surpass many home internet speeds.

     

    Network speeds have jumped 100 times the old network speeds from 10 years ago. That's me lowballing the math, comparing best performance from then to average performance now (on an awesome day I'm getting 400 times the old network speed). I can tether multiple devices to use my internet connection on my phone while I make a phone call and surf the web at the same time. This isn't technology, this is pretty much magical!

     

    More and more people are getting unlimited plans. They're using the towers more, that's going to make them worse.

     

    I don't think you can make this case (getting worse) for everywhere. There is a lot of square footage in the country where people aren't complaining. 

     

     

    I have zero complaints. I'm in Michigan, along the boarder for Canada and hike and camp all over and I love my signal. It sounds like you are in a particularly sucky area. I'm camping and people ask me who my carrier is since I have coverage and they don't (sometimes I'm just using the GPS, but clearly I'd still chat about it!).

     

    I did some checking into the towers that the different companies contract with and I believe it comes down to greed.  

    It's someone's job to make sure they are making the most amount of money for their investors/owners. Their job to keep as much money as possible. I'm not sure if that makes it greed

     

    Was it greed that stopped you from not buying a line on another cell company? You wanted to keep as much money as possible. Or was it you trying to be fiscally responsible

     

    I'm being realistic, they're not taking money meant for food from orphans or selling known hazardous medications. They're putting resources where they can make the most money. 

     

    I'm saying just because they aren't taking care of your cellular needs doesn't make them a bad company. I'm not defending them, I'm talking about the logic practicality of it.

     

    The towers apparently have tiers or levels so they can choose the strength they want their signals transmitted at and, like everything, the lower tiers cost less.  

    I'd guess/think (that means it's my educated guess), some of the issues are they they can't just broadcast at whatever power they want, they've got (some kind of) FCC regulations on how far they can send their signal from that location and what frequencies they can use (I'm not sure how great my details on, but they've got regulations). [I'm just chatting here, not mandating a policy or telling you facts on this, I don't know the ins and outs].

     

    I really would think AT&T would have their own gear on the tower and they'd chose the strength at which they broadcast. They not likely hiring someone else to pump out more watts. (Again, my 2 cents from my dealings with them, putting in high speed lines connecting buildings in my school district's network and then eventually putting in higher speed connections back to the county and ditching my leased AT&T connections between the buildings and running my own fiber network connecting a half dozen buildings in the district).

     

    Or if by tier you mean physical location (height at the tower), that makes sense too. But I'd think they still have some maximum distances they can go and they can't trounce on others signals. (this is all speculation, but the FCC is supposed to be regulating "stuff" and they only have certain spectrums for certain area).

     

    I won't debate this section, I'm just tossing it on the wall to see if it sticks. You're the EE.

     

    A cricket manager told me they are contracting at the lowest tier to save money.  If that is indeed the case, they certainly haven't passed the savings on to us.  

    • Cricket is $30 for a 1GB plan (and I think they only charge sales tax).
    • AT&T postpaid is $30 + $20 for the line + fees/taxes. 

    That's quite a bit of savings. At least 33% off.

     

    And not just here but it is the prevalence of this problem across the industry that is so disturbing.  They are not even trying to fix the problems. They just don't care as long as they are getting paid.  

    You're enabling them!  Smiley Happy

    You kept paying them, even when you didn't get satisfactory service. 

     

     

    This sending out radio waves it's not perfect, they get a few people complain and leave they are okay with that. I'm really not sure why people don't leave when it's not satisfactory service. This isn't when there was a monopoly and you didn't have a choice.

     

    I'm sure there are some areas where they don't have a choice, but this isn't a necessity to life it's privilege to have a cell phone. I can't imagine not having one, but I'm sure there are many that choose not to.

     

    But again, the price doesn't matter, even if it's free, if you can't use it, it's no good.

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 24 of 58
    Contributor

    Re: Coverage Getting Worse

    I totally agree with this comment, been a customer for years and used to always have full bars and now often barely have one in many of the places I go or even zero.  Have tried the app, but if your phone can't connect, how is the app supposed to work?  Isn't not having a connection the problem that impairs apps working?

    Message 25 of 58
    ACE - Expert

    Re: Coverage Getting Worse


    @lkstepp wrote:

    I totally agree with this comment, been a customer for years and used to always have full bars and now often barely have one in many of the places I go or even zero.  Have tried the app, but if your phone can't connect, how is the app supposed to work?  Isn't not having a connection the problem that impairs apps working?


    I believe it's smart enough to upload the data later when you have signal or are on WiFi.

     

     

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  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 26 of 58
    Teacher

    Re: Coverage Getting Worse

    Well now I hardly have any or no signal in the middle of BETHESDA MD. So now work and home is bad. I have used the mark the spot app for the past 5 days and every time get a note that they are aware of a problem in the area. So it's been a week and still a problem? That's pretty crappy infrastructure support. Time to make another complaint to the FCC evidently
    Message 27 of 58
    ACE - Expert

    Re: Coverage Getting Worse

    @PMINMD What would be the point of complaining to the FCC? What do you think they would do about it? If there are known issues that ATT is working on, what do you think the FCC is going to do? Tell ATT to fix it faster?

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 28 of 58
    Mentor

    Re: Coverage Getting Worse

    @sandblaster the "expert".

    Well, if AT&T is out of compliance in some way then YES, the FCC would tell them to fix it faster or impose fines of some sort. Filing complaints about obviously unacceptable situations is how things get fixed. LOL on your "expert" status. Employee of AT&T trying to COA perhaps?
    Message 29 of 58
    ACE - Expert

    Re: Coverage Getting Worse

    @planker101 I am not an ATT employee. I asked a legitimate question as to what you think complaining to the FCC would accomplish. You chose to be rude and insulting. I will respond to you no more.

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 30 of 58
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