10-10-2017 2:51 PM
Due to Napa, Sonoma and the Atlas fire you guys have the worst cell provider. While Tmobile, Verizon, even Sprint got at least a bar or 2 during this disaster. ATT customer were begging to use other people's cell phone to contact families and fried just to let them know of our safety. I work for a state facility in Napa with a ton of employee who has AT&T as there provider, sorry say but you guys are not reliable nor live up to your big box name. So disappointing, and embarrassing. As soon as we r done with our contract I will lobby to my many co-workers to switch to a mother provider, or sooner.
Solved by: Go to Solution.
10-16-2017 12:00 PM
I apologize you are experiencing low service in your area. It can be very scary to go through something as devastating as a fire. I hope you are okay at this time and safe!
One of the reasons for the poor service can be if towers have been affected due to the fires. The working towers at this time may be down and this will then case network congestion.
Please use our Mark the Spot App to provide feedback on your network experience.
AT&T utilizes this feedback to better target network optimization and enhancements. Problems are clustered together to highlight areas for investigation. In the link it will have how to report issues in your area.
If you would like us to check on the towers in your area please private message us @ATTCares with your full name, account number, phone number and address this is happening at.
Thank you for your time and making us aware of your service concerns.
Linda, AT&T Community Specialist
11-21-2017 2:26 PM
LOL....hey Laileen06. Why didn't you think of using WIFI??? That helps a lot in your car doesn't it!
ATT"CAres" please stop...it just makes you look foolish to keep providing these same canned responses that don't help the coverage problems.
05-16-2018 9:24 AM
I live in the Kenwood CA and have AT&T for my cellphone carrier and reception has become really bad. Many times I have "no service" notices on my phone. I found out many of my neighbors have the same issue, but AT&T repeatedly says there is no problem in this area. There is obviously a cell tower that is out or defective but AT&T won't own up to the problem. I guess they don't care about our small area.
05-16-2018 11:52 AM