05-01-2019 11:55 AM
I have two cell phones - Samsung Galaxy S4
We do not have service in my home or neighborshood. Max. bars is one - states emergency call only. Trying to call out and the call is dropped.
Phone does not ring when receiving calls - goes to VM.
Any suggestions? I want to upgrade my phone, but if the network is the problem why spend the money.
Solved by: Go to Solution.
05-01-2019 12:31 PM
If it's been happening with two phones, it's most likely not the device, so upgrading won't help. Newer phones will have Wi-Fi Calling but that won't help outside the home. I'd switch carriers. Of course, you can always upgrade and try out a new phone to see if it helps. If it doesn't, return the phone within 14 days and cancel service.
05-02-2019 10:10 AM
There's no single carrier that is guaranteed to provide service where you live. Ask your friends and neighbors who live in the area which cell carrier they use, and how their coverage is. If you find one that a lot of people get good coverage with in your area, open a single line of service to try it out. If it works, port over your AT&T numbers, and you're good. If not, try another one. But in some areas, you'll find no one has good service, so there's not much point in leaving AT&T.
06-30-2019 7:08 PM
I have only within the last month or two started having same issue. We have three Samsung galaxy phones in the home. The most any of us ever get is one bar. Most often the phones are completely useless in the home for texting or calling as usually it says emergency only. It amazes me that with all my services, giving ATT 500+ dollars a month, I can't use three cell phones in my own home. When I called, I was told "well ya know trees and construction affect the signal. You should go buy a third party booster". Seriously? ATT used to at least pretend to have some basic semblance of customer service. I guess they are so wealthy they have enough customers that they don't have to care anymore. Good thing I kept my land line!
06-30-2019 7:43 PM
When I called, I was told "well ya know trees and construction affect the signal. You should go buy a third party booster". Seriously?
@utl_tb So what would you expect them to say? It’s not like they can put up another cell tower for you. Calling customer support for issues like yours is a waste of time. There is absolutely nothing they can do but listen to you. I have never had good coverage in my home but home use is not what I got cellular service for. However, with WiFi calling my coverage in my home is now great, to the point I could give up my landline.
07-01-2019 5:28 AM
07-01-2019 5:59 AM