Explore & discover

Helpful Links

Cannot make call when my Note 9 show 5G symbol

Contributor

Cannot make call when my Note 9 show 5G symbol

Hi everyone,

 

Just got a weird issue with my note 9. When 5G symbol appears, I can use data, text message, but can NOT make and receive calls. (I know my Note 9 doesn't support 5G and I hate the way ATT force my phone to show 5G symbol)

Tried to search around forums and Internet but no luck. Anybody have same issue like this?

 

304 Views
Message 1 of 2
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎03-15-2019 8:38 AM

Re: Cannot make call when my Note 9 show 5G symbol

Good @vuquang,

 

Allow us to lend a helping hand. Try resetting the network settings on your device. From the home screen, swipe down from the Notification bar then select the Settings icon > scroll to and select General management > ResetReset network settingsResetReset

 

If that does not help, try walking through some troubleshooting steps in our Troubleshoot and Resolve tool. Just select your device and the issue that you're experiencing. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
Additional Support