Contributor
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1 Message
Bad Service at Puerto Rico
For the past 6 months AT&T signal and data have become veey slow. I cant get more than 2 bars of signal any more and the internet speed is ridiculous it's extremely slow.
Contributor
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1 Message
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @julianjose,
Thank you for reaching out! I am sorry to hear you have been experiencing service issues in Puerto Rico. We are committed to providing our customers with the best network experience possible.
We have a great app you could benefit from; called Mark the Spot. Mark the Spot is an application that provides our customers a mean to provide feedback on their network-user experience to us. We utilize this information to better target network optimization and enhancements. Problems are then clustered together to highlight areas for investigation.
Also, we do have WiFi calling available, which I’d be happy to help you set up on your phone if you have internet in your home. Please view our Device Support Page and enter the make and model of your device for the steps.
Please let us know if you have any other questions or if you are still experiencing degraded service. Have a great rest of your week!
Donna, AT&T Community Specialist
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