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AT&T Troubleshoot & Resolve - A Tool For All Service!

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AT&T Troubleshoot & Resolve - A Tool For All Service!

 

Product_Troubleshooting_All.pngTroubleshoot Your Service Woes  

Your One Stop Shop For Your Troubleshooting Needs

Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working? We Can Help With That.

 

Your time is valuable and having the support when you need it is key. With our online troubleshooting tools, you can troubleshoot on your terms without calling in. Check out options below.

  

Troubleshoot with the myATT

There is an app for that! Text myATT to 8758 to receive a link to download it. The app allows you to troubleshoot in the palm of your hand, quickly and easily. You can even setup a technician appointment.

 

Troubleshooting Using Your Computer

Need extra screen space? You can use your web browser on your PC or laptop, just click here!

 

Troubleshooting Using Your Remote

You can use your TV! Press the Menu button on the remote. Select Help then Troubleshoot and Resolve. U-verse Only

 

Check out the video below to learn more about the troubleshoot & resolve too.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted by topic author Community Support
Accepted by ATTCustomerCare
‎01-18-2018 12:32 PM

Re: AT&T Troubleshoot & Resolve - A Tool For All Service!

Have mobile service? U-verse? DIRECTV? Internet? Having trouble with one of those services? Check the article above to learn how!

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Contributor

Re: AT&T Troubleshoot & Resolve - A Tool For All Service!

I must have hit the wrong button on my DirecTV remote

I just want to watch a regularly scheduled program but now I have no picture and the screen says:

Not supported

How do I fix this

 

Message 3 of 4
Contributor

Re: AT&T Troubleshoot & Resolve - A Tool For All Service!

I am not able to delete the AT&T locker app from my computer.  It keeps saying “extensions are still in use."

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