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brooke34's profile

Contributor

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3 Messages

Saturday, December 9th, 2017 6:22 AM

AT&T owes me $2.01 - can I get it back?

I was charged for text msgs last month and one text today...att owes me $2.01 so can I get it back ?

Accepted Solution

Official Solution

ACE - Sage

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117.2K Messages

6 years ago

The ATT messages are free.  You are legitimately charged for any other text.  If you don’t want text charges, remove that service by contacting ATT.

 

~~ Read the prepaid terms of use:  

https://www.att.com/legal/terms.prepaidPlanTerms.html

10. Pay-Per-Use Text/Picture/Video Messaging: You may remove any pay-per-use service by contacting customer service. There is a charge per message sent or received, whether read or unread, solicited or unsolicited.

 

Contributor

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3 Messages

6 years ago

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2 Attachments

ACE - Expert

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64.7K Messages

6 years ago

Not by posting here, this forum is not customer support. Why do you think ATT owes you anything? If your plan charges by the text, then you should be charged. Are you saying you didn’t text? Or are you wondering how your account balance went from $4.77 to $2.01? Obviously you have a per use plan. There must have been other usage charges.

Contributor

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3 Messages

6 years ago

No I have unlimited talk text and we'd...I was wondering if I should ask
here or not. I did not think that att wanted you to be ride with others but
I stand corrected.

Tutor

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5 Messages

6 years ago

I  did not approve this payment 

Tutor

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5 Messages

6 years ago

I didn't approve a payment 

Tutor

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5 Messages

6 years ago

Can I please get a refund 

ACE - Sage

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117.2K Messages

6 years ago

@Tracy4x4

This is is a forum, not ATT.  

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