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You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

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You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

Not Alone with Go Phone.png

GoPhone and Prepaid services are some of the most widely used wireless solutions in the world, and it's growing every day!

 

We know that you don't have to be in a contract to be a valued customer, so please join us as we answer all your GoPhone and Prepaid related questions on Wednesday February 15th from 1-4pm EST.

 

We have assembled our most knowledgeable customers and AT&T support team members to join you in the discussion, so let's get started!

 

Tim, AT&T Community Specialist

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 27
Former Employee
Solution
Accepted by (Former Employee)
Accepted by beckyww2
‎02-06-2017 8:33 AM

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

Now let's meet our panel of experts for the February 15, 2017 You're Never on Your Own with GoPhone session!

 

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@adidaskid808 - Award for Community Excellence recipient adidaskid808 joined the community in September, 2011, and has authored 180+ replies about GoPhone.  He's our only ACE living in Canada, and was our May, 2014 ACE of the Month.  He's created 48 Accepted Solutions, earned 17 badges and been given 48 kudos.

 

 

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@GoPhoneJKH has 20 years of AT&T experience.  When he's not managing much of what happens with GoPhone, he enjoys watching DIRECTV, playing golf (poorly) and poking around estate/garage sales in search of his fortune.

 

 

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@liferock is an AT&T knowledge engineer for billing, payments and usage.  For fun, he writes novels and plays soccer.  He speaks three languages, advocates for environmental issues and spends most of his time in Seattle and Mexico.

 

 

Lizdance and petsforvets.jpg

@lizdance40 - Award for Community Excellence (ACE) recipient LizDance40 joined the community in February, 2014.  She shared her technical expertise in the August, 2016 Straight Outta Data Session.  She's authored more than 725 Accepted Solutions, earned 24 badges and 500+ kudos, plus authored two blogs:  Data Management and Wireless Service: 10 Things You Need to Know. Read more about her in her March 2016 ACE of the Month interview.

 

 

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@MicCheck  Award for Community Excellence (ACE) recipient MicCheck joined the community in August, 2012.  He's earned 23 badges and 300+ kudos, plus authored 66 Accepted Solutions.  Learn more about MicCheck in his June, 2014 ACE of the Month interview.

 

 

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@Wordnerdgirl is an AT&T knowledge engineer who enjoys Crossfit, healthy cooking and lots of family time.  She's visited Ireland, Italy, Australia, Mexico, Dominican Republic, Aruba, hawaii and many other U.S states.  She and her family currently live in a restored barn buit in 1805 on 11 acres.

 

Message 2 of 27
Community Manager
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎02-15-2017 9:59 AM

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

Hello Community!

 

We're very excited to kick off our Ask an Expert session! This thread is now open to any and all questions, operators are standing by!

 

In order to get us going, here are some questions we have received, over the past week, with our experts answers:

 

    1. If someone chooses to add unlimited data to their plan, what is the initial speed, how long before it drops down to a lower speed, and what is that lower speed?
      AT&T GoPhone has 2 monthly plans that include unlimited data usage. The $45 plan includes 4GB of high-speed data, and the $60 plan includes 8GB of high-speed data.

      Once the high-speed data allotment is used data speeds are reduced to 128Kbps for the rest of the 30 day term. However, we also have high-speed packages that can be added to some existing plans – upon depleting the high-speed – data speeds are reduced to 128kbps for the rest of the term.

       

    2. If I use a GoPhone for sending or receiving texts how much am I charged?
      AT&T GoPhone $30, $45 and $60 monthly plans and the $2 a day plan include text and video messages from the U.S. at no additional charge. The 25¢ a min plan has a 20¢ rate for each text message sent or received and messaging packages are available.

       

    3. If someone sends me a photo, am I charged a fee per byte?
      GoPhone rate plans charge the same rates to send/receive photo messages as text messages mentioned above.

       

    4. Can I use wifi for sending/receiving texts or must they use my data connection?
      All plans include unlimited text except the 25¢ a min plan – onto which a messaging plan can be added.

      If you have an iDevice (iPhone, iPad, etc), you can use iMessages - which is native on the device as the standard texting platform. This is an IP Messaging solution and not really SMS or MMS - you can manually select to send the message as an SMS or MMS in the options; by default it uses the IP Messaging solution.

      For Androids, if you have VoLTE you can use AT&T Messages - which will integrate with the native messaging app on the device. Text will use IP Messaging in this case, but for GoPhones (since GoPhone's don’t have VoLTE the messaging solution) regular SMS and MMS ill be used.

      IP Messaging solutions will work over Wi-Fi, but SMS and MMS will not work over Wi-Fi.

       

    5. If I use an installed Google mail app (or Yahoo! mail app, for that matter) - is that going to use my data connection – by constantly checking email and incurring charges or can it be set up to use wifi?
      When checking email through an application over the AT&T network, data is charged; however most applications allow this through a wifi connection as well. When using a wifi connects data is not charged.

       

    6. How can I connect to either of my XP PCs for file transfer?
      After following instructions - found on the internet - to install drivers, SDKs, etc. I can "see" my phone in Windows XP but I cannot connect to it to do anything.

       

    7. Where can I find explicit instructions for connecting my phone to my XP PC - without leaving anything out?
      Visit att.com/devicehowto and select your device. On the Tutorial tab, you should find an icon/link to your device’s User manual.

       

    8. Are there plans to bring back data and text packages for $1 Mobile to Mobile plans?
      There are no future plans for the $1 Mobile to Mobile plan; however the $2 a day plan includes unlimited text messages and also have data packages available for purchase.

       

    9. Where can we find the latest information on Mobile plans?
      Information about current AT&T GoPhone plans can be found here https://www.att.com/shop/wireless/gophone-plans.html or you can log into att.com/mygophone.

 

If you have any additional questions, ask away!


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 3 of 27
ACE - Professor
Solution
Accepted by Employee (Employee)
Accepted by CCarson40
‎02-15-2017 10:28 AM

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

Just a small comment.
If you are roaming with your Gophone on the $45 or $60 plan in Canada.
You need to keep your Sim card up to date.I switch from batch number 4488A (Orange) to 4540A (Green)

It got more bars and connect to  LTE  with Rogers Wireless all the time.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 4 of 27
ACE - Expert

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

My Mom has a flip phone with Virgin, she pays $20 every 3 months so it's about $80 a year, she probably uses 20-40 minutes a month at the most.

 

I'd like to get her an iPhone, so she can use it as a camera and it'll intergrate with her computer (iPad) seemlessly and she'll have no problems operating it.

 

But I don't want to have to activate data on the plan:

  • What's the cheapest route I can go?
    I assume I can't put 25 CENTS on the phone for the 25 cents a minute plan so what do I have to put on the phone.
  • What are my per day options for data, if I do want to turn it on when she travels?

 

And one technical question:

If she has data off on the iPhone and I use iMessage to send her a message to her iPad is it going to be smart enough to turn it in to an SMS to go to the iPhone AND iPad?
(Assume that I have iCloud configured properly)

 

 

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Message 5 of 27
Community Manager

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

Thanks @adidaskid808, good to have you here with us today!

 

Dmitriy


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Message 6 of 27
Community Manager

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

Hi @Gary L Welcome!

 

We're getting you some information on that, we'll have an answer in few minutes.

 

Dmitriy


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Message 7 of 27

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

When is Gophone getting a mobile app so that we can manage our account easier instead of being diverted to the website? When is GoPhone getting wifi calling & online chat customer serivice instead of calling the GoPhone number.
Message 8 of 27
Community Manager

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

Hi @LWJefferson

 

Those are great questions, let us see what we can find out for you...

 

Thanks,

Dmitriy


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Message 9 of 27
ACE - Master

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET


@Gary L wrote:

My Mom has a flip phone with Virgin, she pays $20 every 3 months so it's about $80 a year, she probably uses 20-40 minutes a month at the most.

 

I'd like to get her an iPhone, so she can use it as a camera and it'll intergrate with her computer (iPad) seemlessly and she'll have no problems operating it.

 

But I don't want to have to activate data on the plan:

  • What's the cheapest route I can go?
    I assume I can't put 25 CENTS on the phone for the 25 cents a minute plan so what do I have to put on the phone.
  • What are my per day options for data, if I do want to turn it on when she travels?

 

And one technical question:

If she has data off on the iPhone and I use iMessage to send her a message to her iPad is it going to be smart enough to turn it in to an SMS to go to the iPhone AND iPad?
(Assume that I have iCloud configured properly)

 

 


I think $20 is the minimum refill (or first payment) on pay as you go plans. 

 

The $.25 a minute plan does not have a smartphone data-plan available. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 27
Community Manager

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

@LWJefferson, great questions and we're happy to answer!

 

The GoPhone web site scales depending on the size of your device. On PC's and Tablets, you get a full screen view and if you're on your Smartphone you'll see a mobile view, but all the information is available. The best benefit is that logging in using the myAT&T app or via www.att.com/gophone you get the same great experience!

 

We are always evaluating ways to bring new services to GoPhone and communicate with our customers. Thank you for your request for Wi-Fi calling and to service your account via chat. We will take these requests back and share with our teams.


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Message 11 of 27
Teacher

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

 

@Gary L

 

Re:And one technical question:

If she has data off on the iPhone and I use iMessage to send her a message to her iPad is it going to be smart enough to turn it in to an SMS to go to the iPhone AND iPad?
(Assume that I have iCloud configured properly)

 

iMessage is a service provided by Apple. The message will not convert to SMS as a fall back in this instance.

Message 12 of 27
Employee

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

Where can I find information on GoPhone plans?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 27
Community Manager

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

@Gary L

 

Here is the latest from our experts. Our $2/day might be the best option. It provides unlimited talk & text and only is charged on days you use those services. You can also add data to the plan if desired. Data option is $1 for 100MB per day only on the days it's used.


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 27
ACE - Professor

Re: You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 27
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