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Minimum balance to keep number valid

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Minimum balance to keep number valid

I have a prepaid number and was told I only need to keep $10 credit on the line to keep it valid for a few months until I'm back in the US and once I'm in the US they can convert the $10 to apply to a $45 package (so just need to add $35). Is that correct? How many months will the $10 keep the number alive?

 

Thanks!

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Message 1 of 7
ACE - Sage

Re: Minimum balance to keep number valid

Not if your gone for longer than 30 days.  In 30 days the $10 expires and is gone.  In another 60 days your number and account are closed and gone.  

$25-99 last 90 days

$100 lasts 365 days.  

If the money expires before you return and use it, it's gone. 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 2 of 7
ACE - Expert

Re: Minimum balance to keep number valid

All you need to hold your number is a positive account balance but as explained above, any money you add to your account has an expiration date. If you don't use it by then, it is gone. A $10 refill expires in 30 days. Since you have another 60 days to refill after it expires, $10 will hold your number for 90 days but you will lose the $10.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 7
Contributor

Re: Minimum balance to keep number valid

I switch between the $45 Monthly Plan, when we are in the US and the 25 ¢ a Minute Plan

, when we are not. It does require about 20 minutes to get it done though:

I call this number from overseas +1800.901.9878 Choose technical support, something else and wait.

I explain the situation to the operator and they manually set the expiry date beyond my anticipated return date.

For the last couple of year, I have kept my number alive for up to 8 months, without paying anything beyond the $45 when we are in the US.

Message 4 of 7
ACE - Expert

Re: Minimum balance to keep number valid

@ianahe Glad that works for you but I’ve never heard of customer support manually extending the expiration date. I am skeptical that they would do that for anyone.

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Message 5 of 7
Contributor

Re: Minimum balance to keep number valid

I just spent 9 minutes 31 seconds from dialup to hangup to technical support.

So here's the low down.

I asked to switch from my $45 plan expiring in 5 days to the 25 ¢ a Minute Plan and have the number be kept open till Christmas. The support person told me the number would expire on September 26, i.e. 126 days _unless_ I add $100 to keep the number open for 12 months from that payment date. Since I am planning on being back in the US before September 26, I should be good _without_ paying anything to keep the number till then. I will obviously lose the 4GB data left on my $45 a month plan in 5 days.

I do not know if this makes any difference; but my plan is data only, no voice and no text. I can receive both.

Message 6 of 7
ACE - Expert

Re: Minimum balance to keep number valid

@ianahe Your $45 plan is not data only. It also includes unlimited talk and text. Also, the $45 plan is no longer available so when you come back you will not be able to get it back. The replacement plan provides 2 more GB of data but it is $50. Also, if your number expires Sept 26, that must mean your current account balance expires in July. If you do not want to lose any money, do the $100 refill.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 7
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