Tutor
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4 Messages
Can't connect to mobile data
I have an unlocked HTC Vivid on the $40 smartphone plan. Since about 4 days ago, the phone hasn't been able to connect to mobile data. I enable data through Settings but there's no "4G" symbol in the status bar that usually indicates I am connected. Text, voice and wifi all work and I definitely have data left for the month. I've been to my local AT&T store and service technicians checked all the APN settings and confirmed that they were fine but the phone still won't connect and they were stumped.
Anybody know why this might be happening?
guangzl1
Scholar
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185 Messages
10 years ago
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ingzor
Tutor
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4 Messages
10 years ago
Name: ATT phone
APN: phone
Proxy: Not set
Prot: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MMS protocol: WAP 2.0
MCC: 310
MNC: 410
Authentication type: Not set
APN type:default,mms, suple, hipri, fota
Bearer: Unspecifed
I did not change any of the APN settins when mobile data stopped working.
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guangzl1
Scholar
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185 Messages
10 years ago
Name: "whatever name you want"
APN: phone
Go back, and make sure is on the list, and that is selected, or a green dot is at the end, if is not, just make sure it is selected. You are good to go.
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ingzor
Tutor
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4 Messages
10 years ago
I created a new APN as you've desribed, selected it and mobile data still doesn't work.
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guangzl1
Scholar
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185 Messages
10 years ago
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ingzor
Tutor
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4 Messages
10 years ago
I restarted the phone and made sure that the new APN was still selected. I then enabled mobile data and it still doesn't work.
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guangzl1
Scholar
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185 Messages
10 years ago
Another possible issue is that you might have already used up all of your data usage. So, you might need to buy more data.
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