Contributor
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1 Message
AT&T PREPAID Balance expiration vs Plan expiration dates.
OKAY so I am very confused about Balance and Account expiration dates and any info regarding the matter would be very much appreciated. I'm currently on a 60$ monthly GoPhone plan and my services renew every month on the 15th. I'm aware that you need sufficient funds in your balance to keep your phone active monthly, obviously, but what about the balance expiation date? Mine is July 12th which is 3 days prior to my plan expiration date.
My Question(s) are:
If I have 0.00 in my balance AFTER my balance expiration date but have paid for the month before, will my phone go out of service early or will it roll-over to the new balance expiration date? I'd still have a few days to avoid service interruption because my plan expiration is every 15th. I'm wondering if the balance expiration would interrupt my service at all.
My other question is this: Does the balance expiration time limit depend on the last refill of the account? If I wanted to extend the balance expiration by a year instead of every three months can I refill a few months early and would I get a new balance expiration date? Or would it have to be before my plan expiration date and before my balance expiration date to take effect? I feel like trying to do so early would not work because my plan would take the funds out and I'd have to buy another 100$ card just before my balance expires to receive the new balance expiration date.
If you refill prior to the balance expiration date, do you lose those funds and still have to pay for the monthly plan? Or is it strictly for the purposes of obtaining a new balance expiration date.
Regards, Sheldon.
-My sincere apologies for the round-about questions I am just very confused on how it would all pan out.
bertalipores
Contributor
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2 Messages
6 years ago
Why did my plan expired February 19 after refilling it around January 26?
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sandblaster
ACE - Expert
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64.7K Messages
6 years ago
Good question. If your plan started Jan 26, it should not have expired until Feb 24. Are you sure your plan expired Feb 19 or was that the expiration date for your last refill? There is a difference between refill expiration and plan expiration.
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Hrambrose
Tutor
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4 Messages
6 years ago
If I purchased an AT&T gophone refill for $100.00 in January 2017 at seven-eleven and never used it, is there anyway to access that money now. I have never had a gophone account, I thought is was a prepaid calling card. I do however have an AT&T Mobil account.
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
You can sell it to someone with prepaid service. The card can only be used for prepaid phone service. No refunds, no credit to postpaid
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Hrambrose
Tutor
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4 Messages
6 years ago
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sandblaster
ACE - Expert
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64.7K Messages
6 years ago
@Hrambrose Sure, log into your account. If you had a balance and it is now $0, it expired.
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Hrambrose
Tutor
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4 Messages
6 years ago
I never had a gophone account. I bought the card in January of 2017. If the only way to recoup some of my loss is to sell it to someone with an account, I’d like to know it hasn’t expired.
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Hrambrose
Tutor
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4 Messages
6 years ago
Thank you so much!
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vartanarsen
Scholar
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107 Messages
5 years ago
Couldn't one just store an unused refill card next to the spare phone? That way the money would never expire till you actually need it?
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vartanarsen
Scholar
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107 Messages
5 years ago
Wow, they got you one way or another lol
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