- edited 08-31-2018 7:20 AM by davidbk
OKAY so I am very confused about Balance and Account expiration dates and any info regarding the matter would be very much appreciated. I'm currently on a 60$ monthly GoPhone plan and my services renew every month on the 15th. I'm aware that you need sufficient funds in your balance to keep your phone active monthly, obviously, but what about the balance expiation date? Mine is July 12th which is 3 days prior to my plan expiration date.
My Question(s) are:
If I have 0.00 in my balance AFTER my balance expiration date but have paid for the month before, will my phone go out of service early or will it roll-over to the new balance expiration date? I'd still have a few days to avoid service interruption because my plan expiration is every 15th. I'm wondering if the balance expiration would interrupt my service at all.
My other question is this: Does the balance expiration time limit depend on the last refill of the account? If I wanted to extend the balance expiration by a year instead of every three months can I refill a few months early and would I get a new balance expiration date? Or would it have to be before my plan expiration date and before my balance expiration date to take effect? I feel like trying to do so early would not work because my plan would take the funds out and I'd have to buy another 100$ card just before my balance expires to receive the new balance expiration date.
If you refill prior to the balance expiration date, do you lose those funds and still have to pay for the monthly plan? Or is it strictly for the purposes of obtaining a new balance expiration date.
-My sincere apologies for the round-about questions I am just very confused on how it would all pan out.
Solved by: Go to Solution.
04-17-2015 7:20 AM
Hey there @Fanime
I’d be happy to help explain GoPhone expiration terms! GoPhone customers on a monthly plan receive 30 days of service, and day 30 is the rate plan expiration date. When you add money to your account, the amount of the refill determines when the account balance expires:
For example, if you purchase a $100 refill PIN denomination, the account expiration is set for 365 days regardless of the amount of the balance in the account.
The expiration date for account balance may differ from the rate plan expiration date. The longest expiration period, between the existing account expiration date and the expiration period on the new replenishment, updates the account.
If you do not add money prior to the account expiration date:
If you do not refill the account within 60 days following the account expiration date, the account is canceled.
I hope this helps!
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
01-21-2016 11:37 AM
What? If we pay over $25 we should have 90 days of service on a go phone?
I pay about $37 and I only get 30 days.
Where can I acquire this offer you mentioned?
01-31-2016 7:21 AM
If that's the case, I have a question about my account Balance. I am on $2 daily plan and that my account has more than $10 before it expires. I am out of the country and have limited access to the internet. When I checked my account just now, my money was GONE! What happened? Can I get my money back?
02-11-2016 7:27 AM
I have a feature phone, which I only use for calls and text, no data. It is beyond me why if it is "pay as you go" that my balance should EVER "expire" if I don't buy another $10. Why? There is no good reason for this other than ATT making money off our unused money. I end up having to keep buying every month and, with an ever accumulating amount of money that I am not using, simply to keep from losing the money I had to put in to not lose my phone number.
What a racket.
02-24-2016 1:39 PM
I'm not an A.T. & T employee.The following is anecdotal and unofficial (and if any moderator with some authority can either confirm or deny it would be helpful)
I've been told that if I don't make a payment when my 90 day cycle is up, the payment will be deducted from my balance. If that is true, then one would never have to keep paying (unless their balance dipped below the prescribed top-up amount). That would certainly solve your (and mine as well !) accumulation of credit issue..
02-24-2016 2:34 PM
02-26-2016 11:00 AM
Thanks for that. I was parroting what I was told by the rep at the A.T. and T storefront.
Another option, instead of "piling on" minutes that go unused, is to phone A.T&T or talk to an in-store rep. Whether or not he/she is forthcoming with this suggestion, reps at both types of locations DO have the ability (whether discretionary or by policy) to unilaterally extend the due date on an account. so that a person has extra time before a payment in which to use some of those accumulated minutes.
10-07-2016 8:11 PM
11-13-2016 4:07 PM
11-13-2016 4:17 PM
@DACHILLONE There are 2 such plans, the $0.25/minute plan and $2/day plan. Both only charge when you use the phone. The problem with both, though, is that any money you put on a gophone account eventually expires if not used and any account with a $0 balance for more than 60 days is closed and the number lost. The expiration timelines differ according to the amount put on the account.
11-13-2016 4:40 PM
@DACHILLONE. Any phone without service can still call 911. But that is probably more limited than most people want.
12-01-2017 2:47 PM
Hello. You stated "Your plan does not renew until the full 30 days is used, regardless of when you refill your account" which makes perfect sense to me. But on the several occasions that I've called AT&T Customer Service to inquire about adding funds early, they've consistently told me that this will cause me to "lose" the remaining days, as well as any unused data over 1 GB. I'd just like to add funds to my available balance without changing the date(s) of the cycle. Is that possible? Thank you !
|08-25-2017 8:47 AM|
|03-21-2018 5:26 PM|
|10-12-2015 6:22 AM|
|05-23-2013 10:18 PM|
|12-24-2018 5:41 PM|