Contributor
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2 Messages
business phone advice
Hi. I'm looking for some solutions. I have a small service company in rural Texas. We're spread out over a large area and frankly the ATT regular coverage here is spotty. Customers generally have to call 2-3x to get connected. There are three drivers, each with his own personal phone number. I do, too. The business has a dedicated iPhone and phone number too. I'm often out of cell coverage, so I am thinking of getting a satellite phone. But, the sat phone is very expensive - you have to pay a ton for outgoing phone calls. It's a Catch-22. Nobody knows I'm out of range so wouldn't know to call the sat phone number. Here's what I need advice on-how to set up a system to transfer calls to the correct person (press 1 to reach driver in city A, press 2 to reach the yard, etc) from the main business phone number. And, any suggestions on how to incorporate that sat phone would be great too. TIA Robert
thomascgty
Associated Member
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1 Message
5 years ago
Correct me if I am wrong but IVR can only be setup on a landline business phone not on a mobile phone.
However, try to call customer support for business lines to inquire on getting that IVR setup as well as its service requirements.
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