Explore & discover

Helpful Links

Manage the Call Pickup feature in AT&T Collaborate™

Highlighted
Employee

Manage the Call Pickup feature in AT&T Collaborate™

When I set up our AT&T Collaborate™ account, I recall seeing an option that allows users to share calls. I can’t seem to find the option now, and I wanted to see if anyone knew what this feature is called?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
281 Views
Message 1 of 2
Employee
Solution
Accepted by topic author Employee
Accepted by j_wilson
‎02-15-2019 4:33 AM

Re: Manage the Call Pickup feature in AT&T Collaborate™

In this case, it appears you are referencing the “Call Pickup” setting. The Call Pickup settings in AT&T Collaborate™ can be configured so that users can answer calls for other users. First, you need to set up a call pickup group. Click on either “Select a site” or “Switch sites” and select the desired site.  Click on “Administration” in the menu and then “Features”. Look for the “Call Pickup groups” section and then click on “Set up”. Click “Add group”. Take a look at our tutorial “Manage Call Pickup with AT&T Collaborate” for more information. You can also visit asecare.att.com to see more “How To” tutorials and videos.

 

Join the discussion and share how you use AT&T Collaborate™ or any other Advanced Solutions products to improve your business. Give us product feedback and share suggestions and tips with other users.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
Announcements...

Traveling abroad? Everything AT&T Business customers need to know about International travel and plans is right here. Click Here for the details.

Additional Support