Collaborate

Hello @McDuffdawg,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2mY52yU

And include the following details:                                                                                           

• Full Name:
• Business Name on Account:
• Phone number associated with the account:
• Preferred Contact #:
• Email address:

Thank you,

Nancy

AT&T Social Media Manager

I have also been run through the ringer by AT&T in trying to set up and use Collaborate and Business enhanced mobile.  My previous phone was not compatible with their Volte network, so I got another phone that was.  I went to their website to check compatibility with the new phone (by IMEI) and it determined that it was compatible, but I still couldn't connect.  Now they're telling me the phone has to come from AT&T in order to work.  I refuse to be required to buy phones through AT&T in order to use their service and after well over 10 years with AT&T for my business mobile, I'm looking for alternatives.  I ported my land line number over and now I have to port it back.  I went through at least 10 phone calls and as many online "chats" and while I found a couple of people who actually had a clue, mostly I got shifted around to people with insufficient training or capability to help me.  The last straw is the requirement that the phone has to come from AT&T.  Clearly their advertising is false and they need to be called out on it.

I'm wondering if you've made any headway on this. If not, I need to port my
number over to another service.

Regards,

Ken [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]