Explore & discover

Helpful Links

Add a key system emulation group in AT&T Collaborate

Employee

Add a key system emulation group in AT&T Collaborate

We are currently set up with AT&T Collaborate, but most of our lines are still hard-wired desk phones. Does the system have any options to manage that type of line?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
558 Views
Message 1 of 2
Employee
Solution
Accepted by topic author Employee
Accepted by j_wilson
‎06-07-2019 4:24 AM

Re: Add a key system emulation group in AT&T Collaborate

Yes, AT&T Collaborate includes a feature called “Key System Emulation” which allows you to use call group functions with analog devices by checking to see if a line is busy and trying another if it is. To add a key system emulation group, select a site by clicking on either “Switch to site view” or “Select a site” and then on “Administration” in the menu on the left. Take a look at our tutorial “Manage key system emulation with AT&T Collaborate” for step-by-step instructions. You can also visit asecare.att.com to see more “How To” tutorials and videos.

 

Join the discussion and share how you use AT&T Collaborate™ or any other Advanced Solutions products to improve your business. Give us product feedback and share suggestions and tips with other users.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
Announcements

Check out our AT&T Business Instagram page by visiting us HERE. Don’t forget to follow for updates and insights!

Additional Support