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Mar 27, 2015
marumaru Mar 27, 2015
I talked to the customer service three weeks ago because I was charged for the period I did not have the service (2/5/15 - 2/19/15). On 2/19/15, I had your service man come over and finally was able to connect to Internet. The customer service person understood me and agreed to give me the credit. He also told me that I will see the credit on the next month's bill. Last w...
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Mar 27, 2015
ylyl2015 Mar 27, 2015
Helo. A new customer here and experencing issues with my billing. I'm not too happy with service at the moment. My service was activated on 03/10/2015 and disconnected the following Saturday it was reactivated today. I recieved a bill in the mail today for an obseen amount. I was provided incorrect information when signing up. I was charged for equipment I was informed I ...
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Mar 26, 2015
Jacob-n-Lena Mar 26, 2015
I recovered service in November and when they came back to turn it on the charged me $100 three months in a row, this is the second time, for installation of a wire outside on the telephone pole and my wireless router. Their is no reason to charge me just like the employee that came to restore service said he didn't need to be here and that if they try to charge me any of ...
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Mar 22, 2015
baultohio Mar 22, 2015
I have been trying to get my bill adjusted for months since ATT was double billing me for UVerse and DSL from March 2014 until January. After notifying them of the issue, I was billed again in February. I have talked to so many representative on the 800 number, I finally tried the chat yesterday...only to be told that he would give me $60!! I said no and inquired how to t...
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Mar 23, 2015
JJSteffo Mar 23, 2015
How can I stop the calls that I get every month which leave a recorded message that my bill is ready. If you check my records, I have "NEVER" been late payin my bill. I don't need to be reminded via telephone call and/or message. If you wish, send me an email message or snail mail indicating that my bill is ready. The calls are annoying. Thank you. James [edited for priva...
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Mar 22, 2015
malibufiapule Mar 22, 2015
Cancel my service. Bill was too high, expected to be cheaper .
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Mar 22, 2015
leshiy Mar 22, 2015
Does anyone believe in that telephone conversation message about " going to be recorded, for quality assurance and training purpose'? I talked probably some hours, how hard to just listen them... Simple problem what can be solved in minute , become in chronic illness..
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Mar 22, 2015
leshiy Mar 22, 2015
Hello. Tried to private message but cant send, have no idea why. Can compose check, but nothings else. So decided to post here, maybe someone point me to right direction, Simple cals cpl dozens for month just not worked . This is first part of my complain what i was ready to sent at beginning of March. I was delaying, thinking it can be solved over phone line. It was not....
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