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Use the myAT&T app to manage your account from virtually anywhere. Compatible device & acct. registration req'd. Messaging & data charges may apply for download & usage.
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Created: Feb 5, 2016
jlwsjosh Created: Feb 5, 2016
I have had att service since November 11th 2015. A salesman came to my door, told me my internet would be better than what I had, without doing a speed test, and that my TV package would be the same and I would t pay more than what I was already paying for Time Warner Cable. Well... I had to call in January because I was being charged more than what the salesman told me, ...
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Created: Feb 3, 2016
Bethhouse Created: Feb 3, 2016
I have called several times about AT&T charging us for a account that was suppose to be disconnected August 28th 2014 and wasn't. It was being drawn out of our account until last week. That adds up to over 900 dollars... I want to resolve this issue ASAP. I've called 5 times or more in the last two weeks. I've been told everything from "we have forwarded it to the proper ...
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Created: Feb 4, 2016
dlewis61 Created: Feb 4, 2016
We've had a technician come out, and they can't figure out why we're not even getting one mb. It's been that way for over a year. We offered to upgrade our plan, but AT&T says we cannot. And TWC isn't offered here yet. We'd really Like UVerse, but can't get it, and just down the street neighbors have it. NOW the bill is going up???!!! We don't know where to turn next. Any...
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Created: Jun 21, 2014
dewey4unc Created: Jun 21, 2014
hi. i had my dsl internet suspended for non payment 2 months ago for non payment. ok i pd a restoral fee of 23$. ok. now this month i pd 3 days late and they again charged me a restoral fee of 30$! ive tried to get live chat but its down and you cant call after 5pm. has anyone else had this happen to them? they gave me no notice until my bill came today. never said they w...
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Created: May 2, 2015
guysmom Created: May 2, 2015
Just had quite an experience over 2 days with "live chat". Day 1 I THOUGHT my problem was solved with "James", and felt relieved. Day 2, I realized the billing problem still existed, so went back on chat with "Victor". What got me thinking was the "robotic" sequence of questions asked each time, in the same order. Now, I realize reps will have "scripts", but it just didn'...
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Created: Feb 1, 2016
bill_wrong Created: Feb 1, 2016
This is the letter I mailed on 12/31/15 regarding internet & phone-land line that do not exist in my residence, however, I am getting billed for it. I am tired of calling representatives telling me different answers from reading their computer screens. Some cannot find this account or say I can get service, or I cannot get service. I returned thier modem with a tracking n...
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Created: Sep 14, 2014
markets7 Created: Sep 14, 2014
I have had an ATT Worldnet email account for years (got it when they had dail-up and decided to keep the email address). About 3 weeks ago, I tried to log in and a page popped up indicating my account had been suspended (my credit card had expired). I struggled through the prompts to reach a customer service agent to help me reactivate the account, only to find one that d...
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Created: Jan 31, 2016
JericaTicer Created: Jan 31, 2016
Why is our bill being modified without our permission after customer service reps from the office of the president promised that they straightened out everything? We feel that we are being defrauded by AT&T as explained in this FCC complaint filed and forwarded to the FTC: I request immediate remedy AT&T has lied to the FCC regarding complaints on file number 694443 and v...
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