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Created: Jul 6, 2015
rvrgs2 Created: Jul 6, 2015
I can't send a private message to customer care because every time I put in my user name, rvrgs2, it says that it can't find my user name. Please let me know if there is another way to contact them. The problem I've been having has been going on for 7 months, and is too lengthy to post here. Thanks.
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Created: Jul 6, 2015
JABJAL Created: Jul 6, 2015
I cancelled my phone service with this company 2 2 years ago and I paid more than what the final bill was and I have spent numerous hours on the phone trying to get my money back and can't. I mailed the company several times and can't get my money back. It seems once you cancel your home service that there is not one person at this company that knows how to refund money. W...
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Created: Jul 5, 2015
PETA826 Created: Jul 5, 2015
I don't understand why the billing cycle ends after the bill/payment is due! For instance if I have to pay by the 30th of the month then why does my billing cycle end a week after I paid you? By the we are going over our already allowed plan of 40GB and you are racking up $100's of extra dollars in overages! You are robbing me in so many wrong ways!! Fix it!!!! You get eno...
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Created: Jul 3, 2015
erikamartha Created: Jul 3, 2015
I usually don't have a problem with AT&T's customer service but today I wanted to get a better rate on my internet because I'm paying around $70.00 a month so I would rather cancel it and look elsewhere and the lady said no so I asked if I could speak with a manager because I figured they might help me or offer me a lower package than what I have because she wasn't helping...
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Created: Jun 20, 2015
VanOrsdol Created: Jun 20, 2015
Once again AT&T's Executives have chosen to complicate loyal customers' bills; surely blaming underemployed Customer Service Agents (CSA) for Executive planning disaster as customers begin flooding CSA and electronic customer service black holes with questions based in economic fear to anger. For example, if you plan and pay your monthly bill on the 8th your bill is possi...
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Created: Jun 29, 2015
JGuyton Created: Jun 29, 2015
Is there not a way to email billing? I have tried to talk to someone live TWICE about my so called last bill from this stupid company that I am completly fed up with. I have proof that I have paid the bill the month they are claiming I have not paid. But since their systems don't show it then it didn't happen. I am NOT paying for something I already paid for. I am going t...
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Created: Jun 27, 2015
RFlowers7 Created: Jun 27, 2015
My household qualified for a "free" modem ... so, ATT mailed us the modem but our other started working fine so instead of changing passwords and such, we kept it and requested for the new one to be sent back. We never received our prepaid label so we contacted ATT and they emailed one to us. In the meantime, they charged our account $100 for the modem and $19.+ for shippi...
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Created: Jun 26, 2015
DougBr Created: Jun 26, 2015
After multiple attempts, I have not been allowed to speak to anyone regarding billing concerns and technical issues. My bill continues to increase and service becomes almost non existent. I was told that a supervisor from the Philippines would call me back. Never happened. What are the other options for home Internet service?
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