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Posted Jul 31, 2014
7:58:59 PM
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I'VE BEEN CHARGED WITH $240 FOR A WALL JACK!

ok this is my situation, I got charged with $240 for a wall jack. When I requested the service, they told me there was no any charge, and if there was going to be any charge, the techinician will notice me before he provided any service. But when the techinician came, he told me he could just provide the service for free, and contact the customer care if I got charged for any amount for today's service. after a month, I was shocked with $240 on my bill says computer outlet. I called in, it took me nearly 8 hours. and still problem was not solved!!!! 

 

The customer service told me I signed something showing I was agreed with the $220 service. Wow! This is just pure fraud! 

 

Who can solve this? 

ok this is my situation, I got charged with $240 for a wall jack. When I requested the service, they told me there was no any charge, and if there was going to be any charge, the techinician will notice me before he provided any service. But when the techinician came, he told me he could just provide the service for free, and contact the customer care if I got charged for any amount for today's service. after a month, I was shocked with $240 on my bill says computer outlet. I called in, it took me nearly 8 hours. and still problem was not solved!!!! 

 

The customer service told me I signed something showing I was agreed with the $220 service. Wow! This is just pure fraud! 

 

Who can solve this? 

I'VE BEEN CHARGED WITH $240 FOR A WALL JACK!

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Aug 1, 2014 6:51:43 AM
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Hello, jhicks1988!

 

Thanks for posting. I'm sorry to hear there is a discrepancy with this charge. We would be happy to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, jhicks1988!

 

Thanks for posting. I'm sorry to hear there is a discrepancy with this charge. We would be happy to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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