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Posted Nov 17, 2012
5:48:33 PM
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How do I update my credit card info?

I have an att.net email account that is billed to my credit card. My credit card has expired. How do I update my credit card info? I have spent several hours wading through the web site with no luck. I think it has something to do with linked accounts, but for the life of me I can't figure out how to fix it. Thanks.

I have an att.net email account that is billed to my credit card. My credit card has expired. How do I update my credit card info? I have spent several hours wading through the web site with no luck. I think it has something to do with linked accounts, but for the life of me I can't figure out how to fix it. Thanks.

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How do I update my credit card info?

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Nov 19, 2012 2:15:10 PM
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Hey there kthnry!  Welcome to the forums!  Smiley Happy

 

Here are two links that may help you!  Let us know!  Thanks so much!  ~Delia

 

 

Update credit/debit card or checking/savings account information

 

Manage accounts linked to your AT&T Access ID



Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Hey there kthnry!  Welcome to the forums!  Smiley Happy

 

Here are two links that may help you!  Let us know!  Thanks so much!  ~Delia

 

 

Update credit/debit card or checking/savings account information

 

Manage accounts linked to your AT&T Access ID

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How do I update my credit card info?

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Nov 19, 2012 4:20:12 PM
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Thanks for your reply. The second link keeps returning the following message, although I keep changing my personalization settings:

The page you requested may be unavailable right now, or your
personalized settings may need to be changed. Please try again
later, or change your personalization settings.

Concerning the first link, I spent several hours trying to get somewhere from that page before I wrote. Evidently there are issues with my access ID and linked accounts. I don't really want to link my accounts. Can you give me the phone number of someone I can call and give my credit card information to? And please not a phone number that thinks I am calling about phone service or tells me that service is not offered in my state? Thanks.
Thanks for your reply. The second link keeps returning the following message, although I keep changing my personalization settings:

The page you requested may be unavailable right now, or your
personalized settings may need to be changed. Please try again
later, or change your personalization settings.

Concerning the first link, I spent several hours trying to get somewhere from that page before I wrote. Evidently there are issues with my access ID and linked accounts. I don't really want to link my accounts. Can you give me the phone number of someone I can call and give my credit card information to? And please not a phone number that thinks I am calling about phone service or tells me that service is not offered in my state? Thanks.

Re: How do I update my credit card info?

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Nov 19, 2012 4:35:38 PM
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Edited by ATTMarianaCM on Jun 1, 2016 at 6:46:04 AM

Hurray, I found a phone number that was answered right away by an English-speaking person who was able to update my credit card info!

Hurray, I found a phone number that was answered right away by an English-speaking person who was able to update my credit card info!

Re: How do I update my credit card info?

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Nov 20, 2012 6:37:51 AM
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Hello kthnry!  Thanks so much for the follow up!  If you need any further assistance please don't hesitate to reach out to me via private message (blue envelope, top right of screen) @ ATTDelia.

 

Best wishes to you!  ~Delia



Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Hello kthnry!  Thanks so much for the follow up!  If you need any further assistance please don't hesitate to reach out to me via private message (blue envelope, top right of screen) @ ATTDelia.

 

Best wishes to you!  ~Delia

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How do I update my credit card info?

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