Tutor
•
2 Messages
Escalation
Has anyone successfully contacted the escalation department? I have been given 2 different email addresses both of which come back as "undeliverable".
georgia.appeals@att.com
consumer.appeals@att.com
georgia.appeals@att.com
consumer.appeals@att.com
Accepted Solution
Official Solution
ATTDSLCare
Community Support
•
1.3K Messages
8 years ago
Hello @ValBritt86,
There is no email address for the actual appeals department nor even a phone number. The only avenue to file a true complaint is to send an actual letter to:
AT&T Office of the President
308 S. Akard St
Room 1110
Dallas, TX 75202
I work with these people on a daily basis and can assure you that your letter will be read. However, if you care to send me a private message I can see if there is anything that I can do asap to assist you. At the very least I can advise the best course of action to take.
-Mark
0
ValBritt86
Tutor
•
2 Messages
8 years ago
how can I send you a direct message? I have already wasted a week trying to get a correct email. I'd like to make sure this is the best course of action.
0
ATTDSLCare
Community Support
•
1.3K Messages
8 years ago
@ValBritt86
You can send me a detailed message by clicking here. Provide your
Name
Account number
Phone number
Best Times to reach you
or anything else you think is relevant to your issue/account
0
0
msalexan
Contributor
•
1 Message
8 years ago
Why do you sell a 640XL for $249 when it is listed at $149.
0
0
ATTDSLCare
Community Support
•
1.3K Messages
8 years ago
@msalexan, you posted this in the internet forum, you should have posted it in mobility/wireless forum. But that will still be a waste of time. These are peer to peer message boards, so none of the Customer Care staff will know.
0
0
ifly96a
Contributor
•
1 Message
8 years ago
How can AT & T spend 86B dollars to get HBO when they cannot service the customers they already have? We have waited 3 plus days for a repair person to come to our home to even find out why we have no phone service. It is a line problem. Every day we are told someone will be here, we wait 8 AM to 8 PM only to find out they couldn't get here due to so many problems in our area. DUH! This is a land line, cell reception is not good here so the home phone is vital. Now it will be Monday and we can only hope they will show up.
0
0
Donewithuverss
Contributor
•
1 Message
7 years ago
0
0
Ktenifa
Contributor
•
1 Message
7 years ago
I need someone higher to contact me immediately
0
0
sandblaster
ACE - Expert
•
64.7K Messages
7 years ago
@Ktenifa This forum is not customer support, only other customers. No one from ATT will contact you based on your post here. You need to contact customer support directly.
0
0
Gibson684
Contributor
•
1 Message
7 years ago
To whom it may concern:
My services have been suspended, I know I am three months behind. However, when my monthly statement was received it states total amount due by January 22, 2017. By the statement I have budgeted to pay total amount by above date. Contact information is ***** or by email at
*****. Thank you for your time.
Sincerely
Janet [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
0
0