Contributor
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1 Message
Dropping land line - beware!!
All beware, we just called to drop land line and keep DSL. The operator at ATT said no problem, your phone will turn off Thur. Nothing happend on Thur and Friday a ATT person showed up without warning with a modem in his hand saying he was to install NEW service. My previous phone and internet service was closed. My NEW DSL was the same according to the service guy. I get a letter from that GREAT ATT saying now my DSL is more money and now Im limited to a data plan.
What a load of crap. You cant talk to anyone at ATT. NO one knows anything and the others I cant understand. As soon as I can drop ATT I will.
ms_unicorn
Former Employee
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4.9K Messages
10 years ago
Hello, JeffTks!
Thank you for your post. I'm sorry to hear about all the confusion surrounding your service change. I completely understand your frustration. If you don't mind, please send us a private message by clicking here so we can investigate and get this sorted out as quickly as possible.
In your message, please provide your name, phone number, email address, and the best time to reach you. You should get a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, I am always available if you have any other questions or concerns!
-Mariana
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curmck
Tutor
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9 Messages
10 years ago
My land line keeps going out and I believe it is the Motorola modem. We have had four technicians come out and each has replaced the modem, some have done some wiring and one put in a battery back up. All of them seemed to know what they were doing at the time, but within a day, the line would go out again. It goes out two or three times a day that I know about, even while I am talking on the phone, once while I was talking to an ATT rep. I think those modems are crap.
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @curmck,
I apologize about the inconveniences. We have received your message and look forward to working with you to get this issue resolved.
-David T
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curmck
Tutor
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9 Messages
10 years ago
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