Contributor
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1 Message
Doubled price without explanation
Hello, first, thanks for reading this.
I''m a DSL user, and I've been a customer for more than a year. From then till last month, my bill had been $19.90. But just earlier, I got the bill for this month, and it has been doubled, to $38.00. So I wanna ask what's the reason for such a big increase in internet fee, since I don't use homephone service.
Any answer is appreciated.
Accepted Solution
Official Solution
ATT_James
Former Moderator
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773 Messages
11 years ago
LongPham,
Hello and welcome to the forum. When signing up for DSL there is usually an introductory price that will run for a certain amount of time, after the allotted time the price will increase to the full cost of your service.
James
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mkonich
Contributor
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1 Message
11 years ago
$40 seems insanely high for "supposed" speeds of 3 mbps (usually closer to 1.5 when I check), so unless there are other promotional deals that I can switch to, I've probably got to explore other options. But I can't tell if I am locked into a contract or not. Am I paying month-to-month?
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sfsassz
Contributor
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1 Message
11 years ago
FYI.
Yes it has been a year and my bill just went from 14.95 to 40.00. What a shocker. Way to much to spend for basic internet access. I'm checking with billing support to either cancel or get another promotional rate. Any suggestions?
Thank You,
W
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