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Posted Jun 15, 2014
2:05:27 PM
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Credit on balance and no account

I canceled my service, before AT&T could even set it up because of extreme ineptness of there part. (AT&T failed every step of the way. The rudeness and incompetence was unparralled, at one point AT&T told me my account had been the subject of a fraud inquiry, after hours of holds and dozens of clueless employees, that turned out to be untrue, because I still had no account in the system. The original employee had deleted my account).

 

Now I have a $100 credit from from a deposit they required, on the  account AT&T failed to set up. It's been 15 business days since I canceled the account. When will I be receiving my $100?

 

I would try and call to resolve this, but I've had no success with talking to AT&T.

I canceled my service, before AT&T could even set it up because of extreme ineptness of there part. (AT&T failed every step of the way. The rudeness and incompetence was unparralled, at one point AT&T told me my account had been the subject of a fraud inquiry, after hours of holds and dozens of clueless employees, that turned out to be untrue, because I still had no account in the system. The original employee had deleted my account).

 

Now I have a $100 credit from from a deposit they required, on the  account AT&T failed to set up. It's been 15 business days since I canceled the account. When will I be receiving my $100?

 

I would try and call to resolve this, but I've had no success with talking to AT&T.

Credit on balance and no account

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Jun 16, 2014 6:48:04 AM
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Hello, Loaferdingo!

 

Thanks for posting. I'm so sorry to hear about your recent experience. We would be happy to look into this credit for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Hello, Loaferdingo!

 

Thanks for posting. I'm so sorry to hear about your recent experience. We would be happy to look into this credit for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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