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Posted May 1, 2014
7:08:08 AM
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Bill for DSL rises EVERY month for 4 months

I just had the worst customer service experience of all time.  55 minutes of chat with someone repeatedly saying they had to look at my account...just to end up where we started!  All the time I'm staring at a pop-up offer from AT&T that is cheaper for double the speed than what I am paying....for service that STALLS I might add....AND a $50 rebate card.  UNBELIEVEABLE.  $55 a month for 6 mbps and they are offering $39.95 for 12 months for 12 mbps.....BUT YOU CAN'T GET IT!  Bait and switch advertisinf...and the world's worst customer service.

I just had the worst customer service experience of all time.  55 minutes of chat with someone repeatedly saying they had to look at my account...just to end up where we started!  All the time I'm staring at a pop-up offer from AT&T that is cheaper for double the speed than what I am paying....for service that STALLS I might add....AND a $50 rebate card.  UNBELIEVEABLE.  $55 a month for 6 mbps and they are offering $39.95 for 12 months for 12 mbps.....BUT YOU CAN'T GET IT!  Bait and switch advertisinf...and the world's worst customer service.

Bill for DSL rises EVERY month for 4 months

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May 1, 2014 7:17:56 AM
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Hello, jrpcs!

 

Thanks for posting. I'm sorry to hear about your recent billing issues. We would be happy to review your account and go over your bills with you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, jrpcs!

 

Thanks for posting. I'm sorry to hear about your recent billing issues. We would be happy to review your account and go over your bills with you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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