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Posted Feb 22, 2013
7:33:44 AM
Porting landline number without DSL interruption to DSL

I sent a PM to customer service about a week ago, but haven't received a response.

 

My situation and question are as follows:

I presently have both landline phone and DSL service with AT&T.  To save money, I am considering switching my AT&T landline phone service to a VOIP provider. 

 

How do I go about porting my present AT&T landline phone number to a new carrier, while still maintaining my present DSL?  I can have a new landline provider handle the porting, but I want to make sure that my DSL service is not interrupted.  I want the operation to go smoothly, without hassle.  

 

Although this question has been discussed earlier on this forum, I haven't seen a step by step outline of the procedure.

 

Thanks for any advice.

 

 

I sent a PM to customer service about a week ago, but haven't received a response.

 

My situation and question are as follows:

I presently have both landline phone and DSL service with AT&T.  To save money, I am considering switching my AT&T landline phone service to a VOIP provider. 

 

How do I go about porting my present AT&T landline phone number to a new carrier, while still maintaining my present DSL?  I can have a new landline provider handle the porting, but I want to make sure that my DSL service is not interrupted.  I want the operation to go smoothly, without hassle.  

 

Although this question has been discussed earlier on this forum, I haven't seen a step by step outline of the procedure.

 

Thanks for any advice.

 

 

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Porting landline number without DSL interruption to DSL

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Feb 22, 2013 11:36:43 AM
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Edited by Dorlese_D on Dec 16, 2013 at 2:01:24 PM

modelman75 wrote:

I sent a PM to customer service about a week ago, but haven't received a response.

 

My situation and question are as follows:

I presently have both landline phone and DSL service with AT&T.  To save money, I am considering switching my AT&T landline phone service to a VOIP provider. 

 

How do I go about porting my present AT&T landline phone number to a new carrier, while still maintaining my present DSL?  I can have a new landline provider handle the porting, but I want to make sure that my DSL service is not interrupted.  I want the operation to go smoothly, without hassle.  

 

Although this question has been discussed earlier on this forum, I haven't seen a step by step outline of the procedure.

 

Thanks for any advice.

 

 



modelman,

 

     I found this discussion in the forums which is similar to yours. I'm not sure if it's the same discussion that you found but is very informative.

 

     Keeping DSL without phone service

 

     If this doesn't help and your still hesitant to call in and place your order please send a private message to our ATTCustomer care team by following the link below. Please include your name, email address, phone number and the best time to be contacted, please also allow up to 48 hours for a representative to contact you.

 

Private Message

 

 

James

 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

modelman75 wrote:

I sent a PM to customer service about a week ago, but haven't received a response.

 

My situation and question are as follows:

I presently have both landline phone and DSL service with AT&T.  To save money, I am considering switching my AT&T landline phone service to a VOIP provider. 

 

How do I go about porting my present AT&T landline phone number to a new carrier, while still maintaining my present DSL?  I can have a new landline provider handle the porting, but I want to make sure that my DSL service is not interrupted.  I want the operation to go smoothly, without hassle.  

 

Although this question has been discussed earlier on this forum, I haven't seen a step by step outline of the procedure.

 

Thanks for any advice.

 

 



modelman,

 

     I found this discussion in the forums which is similar to yours. I'm not sure if it's the same discussion that you found but is very informative.

 

     Keeping DSL without phone service

 

     If this doesn't help and your still hesitant to call in and place your order please send a private message to our ATTCustomer care team by following the link below. Please include your name, email address, phone number and the best time to be contacted, please also allow up to 48 hours for a representative to contact you.

 

Private Message

 

 

James

 

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