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Posted Jun 12, 2014
9:14:36 PM
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No-Show for Installation. What happens ?

I had an all-day appointment to install my land-line.  Nobody showed up.  Nobody called.   Cannot contact support because the robot says "The office is closed."     No way to report this as an issue except for this forum.   I get errors trying to register on the site with my new phone number.

 

Oh, also ... my order says it has been 'completed'.  But there is no installation date/time listed.  

 

I called earlier today and was told that someone would be here 'before 8pm'.   Am I to just call again tomorrow, reschedule, take another day off work and cross my fingers?

 

Suggestions or even a bit of sympathy is appreciated.

I had an all-day appointment to install my land-line.  Nobody showed up.  Nobody called.   Cannot contact support because the robot says "The office is closed."     No way to report this as an issue except for this forum.   I get errors trying to register on the site with my new phone number.

 

Oh, also ... my order says it has been 'completed'.  But there is no installation date/time listed.  

 

I called earlier today and was told that someone would be here 'before 8pm'.   Am I to just call again tomorrow, reschedule, take another day off work and cross my fingers?

 

Suggestions or even a bit of sympathy is appreciated.

No-Show for Installation. What happens ?

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Jun 13, 2014 6:43:11 AM
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Hello duckus

 

I'm very sorry for the installation and appointment issues you're experiencing. It sounds like you got another appointment schedules already, right? If you want our team can look into it for you and confirm or if possible expedite it. Please send us a private message by clicking here, please include your full name, phone number, account number and the best time you can be reached.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy

 


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Hello duckus

 

I'm very sorry for the installation and appointment issues you're experiencing. It sounds like you got another appointment schedules already, right? If you want our team can look into it for you and confirm or if possible expedite it. Please send us a private message by clicking here, please include your full name, phone number, account number and the best time you can be reached.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy

 


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: No-Show for Installation. What happens ?

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Jun 13, 2014 7:47:39 AM
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Edited by ATTDmitriyCM on Jun 13, 2014 at 9:30:55 AM

No I don't have an appointment scheduled. It would be great if you could
expedite an installation for me. At least provide a smaller window for me.
I am reachable at the mobile number below all day today.


--

Barbara Walters: So, Kate, do you even own a skirt?
Katharine Hepburn: I own one, Barbara. I shall wear it to your funeral.

No I don't have an appointment scheduled. It would be great if you could
expedite an installation for me. At least provide a smaller window for me.
I am reachable at the mobile number below all day today.


--

Barbara Walters: So, Kate, do you even own a skirt?
Katharine Hepburn: I own one, Barbara. I shall wear it to your funeral.

Re: No-Show for Installation. What happens ?

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Jun 13, 2014 11:35:32 AM
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You might also check to see if you have dialtone at the phone box on the side of your house, most installs the tech gets dialtone to the side of the house and its up to the customer to make sure it gets inside (unless you paid for a full install). 

You might also check to see if you have dialtone at the phone box on the side of your house, most installs the tech gets dialtone to the side of the house and its up to the customer to make sure it gets inside (unless you paid for a full install). 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: No-Show for Installation. What happens ?

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