Ask a question
Search in Internet Forums

Internet Forum

Reply
Highlighted
Posted Jul 2, 2014
2:08:43 PM
View profile
False Rewards Promises

This is to share my experience with ATT Home Internet.

I recently signed ATT Internet promising me 150$ reward card over phone  for 1year contract as i had problem signing up my order online. The sales guy promised me same 150$ reward card over phone with 1 year contract.

After 1month of internet service, called ATT rewards support and they are saying that we dont see 50$ reward as you ordered over phone and see only 100$ reward on your account which is kind of cheat and false promises over the phone.

Such a big network - ATT they cannot have confirmation numbers for the rewards during sign up- which is a kind of misguiding and misleading to me.

Also, with my first month of internet service experience, i complained almost more than 5 -10 times about my internet service problem. Always at night, the internet is slow and have buffering problems most of the day.

 

This is to share my experience with ATT Home Internet.

I recently signed ATT Internet promising me 150$ reward card over phone  for 1year contract as i had problem signing up my order online. The sales guy promised me same 150$ reward card over phone with 1 year contract.

After 1month of internet service, called ATT rewards support and they are saying that we dont see 50$ reward as you ordered over phone and see only 100$ reward on your account which is kind of cheat and false promises over the phone.

Such a big network - ATT they cannot have confirmation numbers for the rewards during sign up- which is a kind of misguiding and misleading to me.

Also, with my first month of internet service experience, i complained almost more than 5 -10 times about my internet service problem. Always at night, the internet is slow and have buffering problems most of the day.

 

False Rewards Promises

113 views
1 reply
(0) Me too
(0) Me too
Reply
View all replies
(1)
0
(0)
  • Rate this reply
View profile
Jul 7, 2014 2:24:26 PM
0
(0)
Community Manager

Hello @siram.rk Welcome to the Forums!

 

Our Social Media Care team has some great managers that will be happy to help with whatever we can. Please send us a private message by clicking here with your full name, phone number, account number and the best time you can be reached.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @siram.rk Welcome to the Forums!

 

Our Social Media Care team has some great managers that will be happy to help with whatever we can. Please send us a private message by clicking here with your full name, phone number, account number and the best time you can be reached.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: False Rewards Promises

2 of 2 (81 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post