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    Posted Jun 27, 2013
    10:41:23 AM
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    DSL Interuptions

    Despite paying over $100 / month for simple home phone and DSL service [I know - chuckle at the sucker getting ripped off], browser page loads / reloads often "pause" for 10 - 15 seconds. I D/L video programming from NetFlixs on my Roku box and often the show will be interrupted by a "PLEASE WAIT - DOWNLOADING" message on a black screen and the quality will drop from "HQ" to standard. I don't doing any gaming whatsoever, so I can't really believe I'm overusing bandwidth. Both my simple Windows 7 laptop for internet browsing and my Roku box connect with ATT-provided modem/wireless router.

     

    Are they "throttling" me? Maybe problems with the local phone lines? Attempts to contact support at ATT are bounced with a 550 - User Unknown error message.

     

    Any suggestions [besides getting a more reasonably priced carrier] gratefully accepted.

     

     

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    Jun 27, 2013 11:25:33 AM
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    mfd4305,

     

    Hello and welcome to the forums. Have you completed any speed tests to see if your getting near the up to speed?

     

    AT&T Speed Test & understanding Internet speeds

     

     

    Another site that I like to test speeds with.

     

    Speakeasy speed test

     

     

     

    Here is some information on trouble shooting slow speeds.

     

    Troubleshoot slow speeds

     

     

    James

    Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

    I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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    DSL Interuptions

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    Jun 27, 2013 11:25:33 AM
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    mfd4305,

     

    Hello and welcome to the forums. Have you completed any speed tests to see if your getting near the up to speed?

     

    AT&T Speed Test & understanding Internet speeds

     

     

    Another site that I like to test speeds with.

     

    Speakeasy speed test

     

     

     

    Here is some information on trouble shooting slow speeds.

     

    Troubleshoot slow speeds

     

     

    James

    Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

    I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

    Re: DSL Interuptions

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