AT&T Digital Life

AT&T Digital Life

[ Edited ]

Is anyone using this service yet?

Message 1 of 105 (35,610 Views)
Mentor

Re: AT&T Digital Life

None of the cameras require a hardwired network connection. I have two outdoor cameras and one indoor multi-view camera and all of them connect to the DL system wirelessly.  They do have an Ethernet port which is typically used by the installer for the initial configuration and connection to the DL system but they are designed to work wirelessly.  

 

There are definitely some limitations with the cameras however having them integrated with the DL system does offer some advantages over stand-alone WiFi cameras.  For example, you can create programs that trigger other system actions based on the camera activity, such as turning on lights and recording video when motion is detected.  

Message 76 of 105 (2,322 Views)
Contributor

Re: AT&T Digital Life

I signed up for this about two weeks ago and it has been a nightmare ever since.  At first, I thought I was going to be thrilled with the service! and then I started having issues, a lot of the same things everyone else is saying.  low chirp volume, delayed camera response, low signal strength (no image) on cameras.  So I talked with online chat support to get some assistance, and was APPALED at their level of customer care from two different individuals.  I called to report them and the supervisor didn't seem to care that I was treated so poorly. I finally begged and pleaded enough for them to send a tech out to my house who messed with a few cords (was supposed to show up between 4 and 7, showed up at 8pm), but didn't seem to make a difference.  I then called because I wanted to enhance some of my features, such as record a video or take a snapshot if motion is detected on my cameras.  The lady told me "oh yeah no problem, I'll set that up for you". I logged in to my settings only to find out she didn't set it up even remotely close to how we had discussed.  This same lady also told me she could adjust the volume of the "chrip", only to find out from another rep that is NOT possible. So she straight up lied to me.  I've talked to customer care at least 10 times at this point in the short 2 weeks that I have had the system and they are not helpful.  They either tell you they will help but can't, tell you they fixed it but didn't, or get rude and nasty.  Not to mention, the key pad is the old school style... surely they could come up with a touchscreen device??!! ATT digital life has a lot of potential, but they are way too new to have all the kinks worked out.  They also need to drastically improve their level of customer support, that alone is a deal breaker for me.  All in all, I do not feel safe with my security system.  If it wasn't for the entire day I had to take off work (installation took 12 hours!!!!) and the huge holes in my walls, I would have already told them to take the system out and go with another provider.  At this point, I'm so tired of dealing with them, I might just switch and look at the holes anyway! 

Message 77 of 105 (2,315 Views)
ACE - Scholar

Re: AT

You can have the "Siren" act as a speaker for the "Chirp". (Call CS and
ask them to turn that feature on) I have a 2 story 2200 sqft house and I
can hear the chirp but I have a lot of tile so it might echo further. Yes
the keypad is not touchscreen, but I never use it. I always use the apps
or the remote. They are testing a touch screen, maybe a speak keypad but
that is the future.
Delayed Camera will be with anyone who uses "cell" as the 1st line of
service. 3G is just not that fast to carry the video data. You can go
with a company that uses "internet" as their 1st line of communication, but
then you rely on your ISP to always be working effectively.
Just my 2 cents
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 78 of 105 (2,312 Views)
Tutor

Re: AT&T Digital Life

Hate to tell you this but your nightmare has just started.

Message 79 of 105 (2,259 Views)
ACE - Scholar

Re: AT

I love my service!!!!!
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 80 of 105 (2,259 Views)
Tutor

Re: AT

Glad to hear you love your service!!!!! I loved mine for the first four months and then it started. I bought the full blown package. Now camera's don't work at all. Have had ATT's techs out at least 20 times working on them and still nothing. I get text telling me someone went into my lodge 24 hrs later. ATT has now been deleting my service calls. System is in the process of be pulled out. Maybe I am a isloated customer. Just strange that just one day everything stopped and they have no answer for it.  

Message 81 of 105 (2,251 Views)
Contributor

Re: AT&T Digital Life

Took advantage of the free installation and equipment deal and added a few things.  Installed and activated 2 weeks ago.  Absolutley problem free.  The installation guy was polite, knowledgeable and quick.  Everything working as expected.  Really like the iphone App.  Helps me in the "did I or didn't I turn the alarm on" quandry.  Key FOB helps me to wait until I leave and not have to worry about playing "chicken" with a 60 second timer.  

 

Had ADT for 16 years previously.  This is as good as or better.  Front door autormation is great.  I don't have to give numerous keys out to my children, the cleaning people etc.  I see a lot of people worry about the chirp volume.  It isn't very loud, but it is not a big issue for me.  

 

So far, so good.

Message 82 of 105 (2,191 Views)
Highlighted
Contributor

Re: AT&T Digital Life

I realize that the OP was over a year ago, but it looks like this post lives on. My story.... We just had this system installed. It took one tech 14 hours the first day and he did not finish. ATT put us on the list to come back out 3 days later (confirmed by us the day before they were to come out). Then the day of, when no one showed up, we called and were notified that we were never on the list or we were taken off - couldn't quite get a straight answer. Told us it would be three more weeks until they could get us on the schedule. After talking to the supervisor, we were put on the list for that evening. Three techs came out and spent more than 5 hours here and got all but "one last thing" done that they couldn't do. Three days later and after being forgotten again, another tech came out to fix what they couldn't the last time. He was out for about 2.5 hours.

 

The install was a complete debacle. And as always, dealing with ATT if something goes wrong is just a beating! I get to deal with them on data and phone circuits, enterprise wireless, and other services. They are just such a behemoth and have so much bureaucracy that they are painful to deal with.

 

That said, after the install was FINALLY over, the system works well and the price is very competitive. Cameras are very slow to pull up, it's slow to arm or disarm, but I can deal with those problems as long as it keeps working well. Have had no issues in the two weeks it has been in place now.

Message 83 of 105 (2,085 Views)
Voyager

Re: AT&T Digital Life

[ Edited ]

We installed the system yesterday after using a few different security companies over the last 20 years.  I HATE it.  The fact that you cannot disable the chirp when setting AWAY or STAY is a problem for us.  I am glad to read about the 30 day guarantee and need to confirm that's valid for us so I can shop other providers and switch.  AT&T is unwilling to work on a solution for this issue.  I know many people want a higher volume chirp.  I want the option to disable the chirp, so when my husband leaves for work it doesn't wake me. 

Message 84 of 105 (2,055 Views)
Voyager

Re: AT&T Digital Life

Further update, today the system is not working at all.  Service is at my home now.  Still now resolution on the chirping.  We may end up disconnecting and going to another provider.  What a waste of time.

Message 85 of 105 (1,992 Views)
Teacher

Re: AT&T Digital Life

5 Month Update

 

System has been working fine and recently self added the garage door controller to open and close the garage door remotely.  As I already had the front door lock package, there is no additional extra monthly fee.

 

Suggested improvements:  

 

1.Make the chrip adjustable so all "too quiet" and "too loud" issues are resolved.

2.Lower camera prices -- but that's just me.

 

 

Message 86 of 105 (1,959 Views)
Voyager

Re: AT&T Digital Life - Door Beep Too Loud

[ Edited ]

I recently had the AT&T Digital Life system installed. Everytime a door is opened a loud beep sounds and when the door closes another beep sounds (beeps come through the siren). I have kids and so doors are constantly opening and closing all day. The beeps are driving my wife and I crazy. Is there anyway to turn the door beep off or at least quieter? Even better would be an option to have it not beep during the day but beep at night.

 

Message 87 of 105 (1,779 Views)
Voyager

Re: AT&T Digital Life - Door Beep Too Loud

I contacted AT&T Digital Life through the online chat method and they were able to turn off the door chime. Yeah!

 

Kudos to Digital Life support for solving the immediate problem.

 

(Ideally, this should be an option through the Digital Life application. Even better would be an option to have it off during certain times of the day and on at night.)

 

 

Message 88 of 105 (1,769 Views)
Contributor

Re: AT&T Digital Life

Primary communication channel is cellular and the backup  channel in broadband.

Message 89 of 105 (1,442 Views)
Contributor

Re: AT&T Digital Life

Digita Life doesnt sieze the line it utilizes the cellular and broadband networks.

Message 90 of 105 (1,410 Views)
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