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Posted Oct 11, 2013
6:03:15 AM
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Upgrading to DVR

I apologize if this is in the wrong forum.  Mods, please move it if needed.

When I moved from cable to DirecTV 4 months ago, I just chose the plain HD box, thinking I wouldn't use the DVR.  To make a long story short, I've decided that I would like to have a DVR.  I called customer service and inquired as to how much it would cost me to upgrade.  They told me the cost would be $420.00!!  I knew I'd have to buy the DVR box, but $420?  That's outrageous.  I can't help but believe that the woman I talked to didn't have a clue what she was talking about.  So the question is, is she right?  And assuming that she is, can I buy a Tivo and will it work with DirecTV?

I apologize if this is in the wrong forum.  Mods, please move it if needed.

When I moved from cable to DirecTV 4 months ago, I just chose the plain HD box, thinking I wouldn't use the DVR.  To make a long story short, I've decided that I would like to have a DVR.  I called customer service and inquired as to how much it would cost me to upgrade.  They told me the cost would be $420.00!!  I knew I'd have to buy the DVR box, but $420?  That's outrageous.  I can't help but believe that the woman I talked to didn't have a clue what she was talking about.  So the question is, is she right?  And assuming that she is, can I buy a Tivo and will it work with DirecTV?

Upgrading to DVR

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Oct 11, 2013 6:11:40 AM
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Guru

Call back and try a different CSR, they're not all created equal. It won't be free but you may be able to get them to at least install it for free.

Call back and try a different CSR, they're not all created equal. It won't be free but you may be able to get them to at least install it for free.

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Oct 11, 2013 6:17:33 AM
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ACE - Expert

I think it sounds right.  It looks like they are quoting you a Genie which is $399.00. plus a $49.00 installation charge plus a $49.00 early upgrade fee. and of course taxes.

Standalone TiVOs wont work with DirecTV.

Your best bet is to call again and speak to the retention department and see if you can at least get a 2 tuner DVR (not Genie) for half price and perhaps waive some of the fees.

But this is why it is very important to get the equipment that you want BEFORE you sign up and get installed, as this is the time where you qualify for free equipment

I think it sounds right.  It looks like they are quoting you a Genie which is $399.00. plus a $49.00 installation charge plus a $49.00 early upgrade fee. and of course taxes.

Standalone TiVOs wont work with DirecTV.

Your best bet is to call again and speak to the retention department and see if you can at least get a 2 tuner DVR (not Genie) for half price and perhaps waive some of the fees.

But this is why it is very important to get the equipment that you want BEFORE you sign up and get installed, as this is the time where you qualify for free equipment

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 11, 2013 7:53:55 AM
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Teacher

I only have 1 TV, so I don't need anything fancy as far as a DVR is concerned.  If I decide to go ahead and upgrade, what happens to the HD box I have now?  Will they take it back on trade or am I stuck with it?

I only have 1 TV, so I don't need anything fancy as far as a DVR is concerned.  If I decide to go ahead and upgrade, what happens to the HD box I have now?  Will they take it back on trade or am I stuck with it?

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Oct 11, 2013 8:00:30 AM
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ACE - Expert

Assuming your HD receiver is leased (most of them are), the tech will take the receiver with him to send back to DirecTV.  you wont get any credit for the receiver.

Assuming your HD receiver is leased (most of them are), the tech will take the receiver with him to send back to DirecTV.  you wont get any credit for the receiver.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 11, 2013 9:11:05 AM
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Mentor

I have always been told that you never really own anything from Directv,  everything is a lease.  I would never pay $400 for a DVR.  There are better ways to get service.

I have always been told that you never really own anything from Directv,  everything is a lease.  I would never pay $400 for a DVR.  There are better ways to get service.

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Oct 11, 2013 10:28:24 AM
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Expert

Your situation is unfortunate and paying in the $400 range is a bitter pill.  Having said that, if you're anything like our family, you'll get $400 worth of enjoyment out of the Genie over the next two years.  On Sat and Sun evenings there are multiple super programs available and at times in the fall our Genie is recording 4 programs simultaneously.  We more or less watch one of our favorites per evening and ball games in the afternoon weekends.

Your situation is unfortunate and paying in the $400 range is a bitter pill.  Having said that, if you're anything like our family, you'll get $400 worth of enjoyment out of the Genie over the next two years.  On Sat and Sun evenings there are multiple super programs available and at times in the fall our Genie is recording 4 programs simultaneously.  We more or less watch one of our favorites per evening and ball games in the afternoon weekends.

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Oct 11, 2013 12:55:11 PM
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Professor

There is the THR22 Tivo'ed DTV receiver and other DTV receivers available from dealers like solidsignal.com and weaknees.com.

There is the THR22 Tivo'ed DTV receiver and other DTV receivers available from dealers like solidsignal.com and weaknees.com.

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Oct 12, 2013 12:55:42 PM
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Teacher

As I said, I only have 1 TV, so the Genie would be a total waste.  Having said that, if I upgrade, and no matter which  model of DVR I choose, are there any "hidden" charges?  I'm aware of the $10 DVR charge.  But in the case of the Tivo model, is there a charge that Tivo adds on? Anything else?

Also, is this something that I can install myself?  I can't see that it would be all that difficult to do, considering I switched out a number of cable boxes over the years I had cable.  I've seen a link on the DirecTV website for activating a box.  Is there an activation charge? 

Sorry about all the questions. 

As I said, I only have 1 TV, so the Genie would be a total waste.  Having said that, if I upgrade, and no matter which  model of DVR I choose, are there any "hidden" charges?  I'm aware of the $10 DVR charge.  But in the case of the Tivo model, is there a charge that Tivo adds on? Anything else?

Also, is this something that I can install myself?  I can't see that it would be all that difficult to do, considering I switched out a number of cable boxes over the years I had cable.  I've seen a link on the DirecTV website for activating a box.  Is there an activation charge? 

Sorry about all the questions. 

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Oct 12, 2013 1:07:54 PM
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Mentor

If I were U,  would just buy a used HD HR21 or 22 or 24 from somewhere like Ebay.  Make sure before buying that U get the RID number and verify with Directv they will activate it and there is no money owed on it.  They will charge U $20 for a new card, even if the unit U purchase has a card,  so be prepared for that.  I could give more info but would need an E for U.

If I were U,  would just buy a used HD HR21 or 22 or 24 from somewhere like Ebay.  Make sure before buying that U get the RID number and verify with Directv they will activate it and there is no money owed on it.  They will charge U $20 for a new card, even if the unit U purchase has a card,  so be prepared for that.  I could give more info but would need an E for U.

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Oct 12, 2013 3:32:28 PM
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ACE - Master

You can probably do this yourself, but without knowing what type of dish you have it's impossible to say. If you hit the "dash" key, what message do you see on the screen?

You can probably do this yourself, but without knowing what type of dish you have it's impossible to say. If you hit the "dash" key, what message do you see on the screen?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 12, 2013 3:35:29 PM
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ACE - Expert

there are no "hidden" fees. The TiVO does carry a $5.00 a month TiVO fee, plus the DVR service which is $10.00 a month and of course the $10.00 a month HD service fee which you are already paying.

The Genie will incur a DVR fee, HD, fee and WHDVR fee of $3.00 a month.

Be aware of buying DirecTV receivers in eBay or Craigslist

there are no "hidden" fees. The TiVO does carry a $5.00 a month TiVO fee, plus the DVR service which is $10.00 a month and of course the $10.00 a month HD service fee which you are already paying.

The Genie will incur a DVR fee, HD, fee and WHDVR fee of $3.00 a month.

Be aware of buying DirecTV receivers in eBay or Craigslist

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 12, 2013 4:14:44 PM
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Teacher

When I hit the "dash" key, it says:

Receiver: 24###7

SWiM Connected

Location:  Space is blank

Internet:  Never Connected

When I hit the "dash" key, it says:

Receiver: 24###7

SWiM Connected

Location:  Space is blank

Internet:  Never Connected

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Oct 12, 2013 6:01:57 PM
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ACE - Expert

Since you have SWM, which ever receiver you get, it should be a simple swap.

Since you have SWM, which ever receiver you get, it should be a simple swap.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 13, 2013 5:35:11 AM
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Teacher

One more question I thought of.  (Sorry!)

Since I have only had Directv for 4 months, will I be hit with anything like an early upgrade fee?  If so, how much would that amount to?

One more question I thought of.  (Sorry!)

Since I have only had Directv for 4 months, will I be hit with anything like an early upgrade fee?  If so, how much would that amount to?

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Oct 13, 2013 5:59:30 AM
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ACE - Expert

If you order through a third party dealer, no

If you order through a third party dealer, no

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 13, 2013 6:13:48 AM
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Teacher

You mean something like eBay?  Or like the local DirecTV dealer?  If I go directly through DirecTV, how much of an upgrade fee is there? 

You mean something like eBay?  Or like the local DirecTV dealer?  If I go directly through DirecTV, how much of an upgrade fee is there? 

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Oct 13, 2013 6:39:39 AM
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ACE - Expert

If you go through DirecTV there is a $49 early upgrade fee. If you go through authorized dealers like www.solidsignal.com I believe there is no upgrade fee

If you go through DirecTV there is a $49 early upgrade fee. If you go through authorized dealers like www.solidsignal.com I believe there is no upgrade fee

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 15, 2013 3:46:20 PM
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Teacher

On the outside chance this may be possible, I'll ask.

As I have said, I signed up for DirecTV 4 months ago.  My daughter also signed up with DirecTV about 2 weeks after I did.  I have the plain HD receiver (H25 I believe).  She has the HD DVR (not the Tivo or Genie).  I was talking to her last night and as it happens, she wants to downgrade to a plain HR receiver and I'm interested in upgrading. Is there a way to have DirecTV do a switch of boxes for us so that there won't be any upgrade/downgrade charges and so that we won't have to buy new boxes?

On the outside chance this may be possible, I'll ask.

As I have said, I signed up for DirecTV 4 months ago.  My daughter also signed up with DirecTV about 2 weeks after I did.  I have the plain HD receiver (H25 I believe).  She has the HD DVR (not the Tivo or Genie).  I was talking to her last night and as it happens, she wants to downgrade to a plain HR receiver and I'm interested in upgrading. Is there a way to have DirecTV do a switch of boxes for us so that there won't be any upgrade/downgrade charges and so that we won't have to buy new boxes?

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Oct 15, 2013 3:50:58 PM
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ACE - Expert

unfortunately is not possible.  Leased receivers are not transferable

unfortunately is not possible.  Leased receivers are not transferable

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 15, 2013 4:53:47 PM
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Mentor

If there way to PM U I can help U on DVR question.

If there way to PM U I can help U on DVR question.

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Nov 2, 2013 6:13:37 AM
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Teacher

One more question if I may.  I've decided that I am going to upgrade to a DVR.  But when depends on the answer to the following question.  When I call customer service to upgrade, do I need to pay for the box ($199 + shipping and upgrade fee plus whatever other charges they can dream up) at the time I order it or will they just add it to my account to be paid with the next bill?

One more question if I may.  I've decided that I am going to upgrade to a DVR.  But when depends on the answer to the following question.  When I call customer service to upgrade, do I need to pay for the box ($199 + shipping and upgrade fee plus whatever other charges they can dream up) at the time I order it or will they just add it to my account to be paid with the next bill?

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Nov 2, 2013 12:39:16 PM
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ACE - Expert

Those questions can only be answered by DirecTV.  Give them a call

Those questions can only be answered by DirecTV.  Give them a call

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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