06-02-2014 9:56 AM
I am getting so upset with AT&T gophone. I returned an unused gophone card that was ordered by mistake because of a phone rep. It has been over 2 weeks and still no refund. That card charged me 43 dollars. If I knew it was going to take until doomsday to get my refund I would've kept the card and used it later. I am about ready to switch to another service. I was charged for 2 cards and I want the refund for the card I returned. I called the Sales department and they told me I could return it. I am ready to send phone back as well.
06-02-2014 10:08 AM
06-03-2014 5:53 AM
This is correct,you will NOT get any refund for the refill amount in your account or on any GOphone refill cards.
You brought it, it is yours!!
This apply to all cell phones refill in USA and all over the world!!
No matter you change to T mobile,Verizon,H2O,Sprint etc etc,the same rule apply!!
06-10-2014 9:22 AM
Yes, there is normaly no refund on gocards but if Sales Department authorizes the return you are allowed a refund on gocard. I was authorized by their sales department to return card for refund. I should've known better to go with AT&T I have had only grief with them in the past.
06-11-2014 8:13 AM
Did you return your device and card to an AT&T Store or though the mail? In most cases if you returned the card in a retail store, the store manager has to go though an approval process to refund the card as they are traditionaly non-refundable once it has been activated. If you mailed everything back it can take up to 10 business days for the return to be fully processed and additional time for any refund to be retuned to your credit card.
12-06-2016 1:22 PM
Someone at ATT is getting rich off of refill cards that cannot be used. I too bought a new ATT Go Phone and refill card that was useless, because there was no ATT cell phone service where I live, (contrary to what was shown on the packaging). I returned the phone but was told I could not return the refill card, even though the card was unused. I couldn't reach a real person on the GoPhone line because the phone had never been activatied and I didn't have a phone number for it. The general customer service representative I talked to claimed she was unable to help me. So now I am out $45 for an unused refill card. As a retiree living on SS, $45 represents about 5% of my monthly income, or about a week's worth of groceries. I have looked everywhere for an email address to contact ATT, but without an ATT phone number I cannot setup an online account in order to chat or make contact. If only 10,000 people across the nation have run into this problem, that is $450,000 dollars in cash for Att with no obligation to deliver a service or product. What's sad is that that number is probably conservative.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!