12-24-2012 12:12 AM
It's 8pm on Sunday and I have no data on Nexus 4 that is on AT&T prepaid plan ("$65 Monthly Unlimited Plan w/ Data"). That means no navigation, no email, no Google Voice. The phone is useless to me at this point.
I dial 611:
You have $20 left on your account...
You have 923MB of data left on your account...
... Here are the things I can help you with..."
I press "6" for "more options", then say "customer service"
the automated system asks me several more questions before saying, "OK, I will transfer you to customer service".
After this the call just drops. It ends. It doesn't say "we're closed", or the hours, or anything else. After 2-3 minutes punching in the options (5-6 responses before it transfers you), it just drops.
I tried it four times, same result every time.
That ever happened to you?
That - and no data despite every indication that you are supposed to have it?
Solved! Go to Solution.
12-24-2012 7:02 AM - edited 12-24-2012 7:04 AM
If you've had no trouble using data on your Nexus 4 with the prepaid plan previously - have you tried turning the phone off for a few moments and then back on? Forcing a new connection with the at&t network may solve the issue.
I lose the data connection with the network on my Nokia E7 several times per day anymore, and it generally requires a power cycle to remedy the situation.
- Doug Larson
12-24-2012 11:42 AM
12-27-2012 5:18 AM
You're welcome - Happy New Year!
- Doug Larson
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