prepaid data blues

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Tutor

prepaid data blues

It's 8pm on Sunday and I have no data on Nexus 4 that is on AT&T prepaid plan ("$65 Monthly Unlimited Plan w/ Data"). That means no navigation, no email, no Google Voice. The phone is useless to me at this point.

 

I dial 611:

You have $20 left on your account...

You have 923MB of data left on your account...

... Here are the things I can help you with..."

 

I press "6" for "more options", then say "customer service"

the automated system asks me several more questions before saying, "OK, I will transfer you to customer service".

 

After this the call just drops. It ends.  It doesn't say "we're closed", or the hours, or anything else.  After 2-3 minutes punching in the options (5-6 responses before it transfers you), it just drops.

 

I tried it four times, same result every time.

 

That ever happened to you?

 

That - and no data despite every indication that you are supposed to have it?

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Message 1 of 4
Master

Re: prepaid data blues

If you've had no trouble using data on your Nexus 4 with the prepaid plan previously - have you tried turning the phone off for a few moments and then back on?  Forcing a new connection with the at&t network may solve the issue.

 

I lose the data connection with the network on my Nokia E7 several times per day anymore, and it generally requires a power cycle to remedy the situation.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

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Message 2 of 4
Tutor

Re: prepaid data blues

Yes, so far I am back online after a power cycle. Normally I'd do that (happened before) but because it's a brand spanking new phone and lots of discussions about how there's no data on 4G phones with AT&T prepaid, I panicked.

Thank you.
Message 3 of 4
Master

Re: prepaid data blues

You're welcome - Happy New Year!

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

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