new gophone customer

new gophone customer

i just received my phone yesterday and i bought a $25 card to put on my phone.

 

so i activated the card only to find out i can only add the $50 card to my phone. so even though the card was activated i receive no service for it. i cant talk or text on my phone.

 

now i am pretty sure this is illegal, selling me a service that doesnt work. i tried to get this resolved by returning the card at the store and calling an at&t representative (which is a lot harder than it seems, takes a while to actually find a real person to talk to.) neither were successful.

 

im hoping to get something settled by monday. if not, ill have to call the police as i feel ive been robbed.

Message 1 of 16 (1,070 Views)
Master
Solution
Accepted by topic author screamzack
‎09-30-2015 1:39 AM

Re: new gophone customer

It sounds to me that you chose the $50 Unlimited Talk, Text, & Web plan. Since you already have $25 in your account, you will need to add another $25 to get the service to work. Under your plan, $25 will not cut it because your plan requires double that amount to operate.

If you add another $25, you will be able to take advantage of your service.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 2 of 16 (1,056 Views)
Master

Re: new gophone customer

Something isn't right in what you were told by customer service - it sounds like you finally spoke with someone? There are no phones that require that you add $50 to obtain service. You can add the $25/month plan and get 250 minutes with unlimited messaging. Or you can add $25 in funds to your account and buy the $50/month plan that includes unlimited web if you aren't using a smartphone.
                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 3 of 16 (1,050 Views)

Re: new gophone customer

wow. i didnt know that. i actually asked the at&t representative if i was "screwed out" of buying that $25 card, he responded, "yes, pretty much."

 

thanks a lot. i guess i was just mislead. ill try this out.

Message 4 of 16 (1,043 Views)
Master

Re: new gophone customer

I don't know why the at&t rep would have said that. I believe the least expensive refill you can buy is $15; but even that will buy you service on a pay per use basis (by the minute or the day).
                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 5 of 16 (1,039 Views)
Professor

Re: new gophone customer

Screamzack, you may be okay. There's usually safeguards to prevent anyone from buying a package that costs more than the money you already put in. Go online to verify that your plan is correct. Then add $25 as Wild Banchi suggested.
Message 6 of 16 (1,032 Views)
Master

Re: new gophone customer

You're welcome. Good luck.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 7 of 16 (1,026 Views)
Master

Re: new gophone customer


ilikewireless wrote:
Screamzack, you may be okay. There's usually safeguards to prevent anyone from buying a package that costs more than the money you already put in. Go online to verify that your plan is correct. Then add $25 as Wild Banchi suggested.

I could be mistaken, but it doesn't sound like the OP wants the $50/month plan.  It sounds to me like they want the $25/month talk and text, yet they were told by store personnel that with that particular phone they couldn't use anything less than the $50/month "all you can eat for feature phones" plan.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 8 of 16 (1,021 Views)

Re: new gophone customer

@hme83

 

i wanted the $50 a month plan and its the plan i have. 

 

im just new to the whole gophone thing, i didnt know that the $25 service wouldnt work. and i didnt have $50 on me at the time. (yes, im poor. lol) so i bought the $25 dollar card thinking it would work until i got paid.

 

the issue came up when i was mislead to believe i had to spend an additional $50 to buy the appropriate card for my plan, making the total cost $75.

Message 9 of 16 (998 Views)
Master

Re: new gophone customer

Great. Smiley Happy Sorry for the misunderstanding on my part. Since you didn't mention a desire to use data, I thought it was the less expensive plan you were after. And it should work just fine with your phone, but you would have to select it (or one of the PPU type plans) in order to change from the $50/month plan once you've selected it.
                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 10 of 16 (984 Views)
Master

Re: new gophone customer

I am glad to hear that your issue was solved. No more worrying about feeling cheated. Smiley Happy

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 11 of 16 (914 Views)

Re: new gophone customer

idk if its solved yet. just bought another $25 card and its not working yet. but i only added it about 15 minutes ago. so ill give it some time and see what happens.

Message 12 of 16 (909 Views)

Re: new gophone customer

yup... says there is a problem renewing my account or something like that. at&t is really starting to anger me.

Message 13 of 16 (908 Views)

Re: new gophone customer

BOOM! it works!

 

i believe the gophone support was down last night. but i woke up this morning and BAM! working service.

 

thanks to those that helped out. its appreciated.

Message 14 of 16 (896 Views)
Professor

Re: new gophone customer

Glad that it's working out for you :-)
Message 15 of 16 (892 Views)
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