change gophone rate plan online

Contributor

change gophone rate plan online

Is there any chance to change the plan for my go phone online? I cant see anything, as I would like to change to a new plan I would like to know if I have to go to a store or if I could do that online.

Message 1 of 7 (57,513 Views)
Scholar

Re: change gophone rate plan online

You can call 611 to change your plan.

Message 2 of 7 (57,447 Views)
Employee

Re: change gophone rate plan online

Hello day12! Thanks for registering!

 

Did you do GoPhone Pick Your Plan Online?  If so, click Manage my GoPhone Pick Your Plan account online!

 

~Delia

 



Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

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Message 3 of 7 (57,362 Views)
Contributor

Re: change gophone rate plan online

Hello ATTDelia -

 

this was a good hint since it's the first time I came across. Alas, that page states:

 


The Pick Your Plan Online service is not available for your account. Please contact Customer Service.


 

So, to me this is a no-go.

 

I am an AT&T customer from outside the US and I want to change my plan from the $60 Smartphone Monthly Unlimited Plan with Data  to the 1$/0.10¢ plan until I'm coming back to the US. However, since I left the country already I can not call #611 to do so - and I expected this to be possible to do online.

 

Please advise.

 

 

Best

 

 

Jo

 

 


ATTDelia wrote:

Hello day12! Thanks for registering!

 

Did you do GoPhone Pick Your Plan Online?  If so, click Manage my GoPhone Pick Your Plan account online!

 

~Delia

 




Message 4 of 7 (51,942 Views)
Highlighted
Employee

Re: change gophone rate plan online

At this time if you are an existing GoPhone customer looking to change your GoPhone rate plan adjusting the minutes you currently have to another GoPhone option this change will need to be completed by Customer Care, at this time the online system is not setup to allow these changes. You may reach Customer Care by dialing 611 from your mobile device or calling  800-907-9878 Mon-Fri – 7am to 10pm Sat-Sun- 9am to 7pm(Local) 

 

If you would like to add features to your existing GoPhone account you will need to login to your GoPhone account Manage GoPhone Account as you would if refilling using your 10 digit phone number and the 4 digit pin you created. To the left you should see things like Person Profile, Change password, account Summary, account history, buy feature packages, and Auto feature package renewal. Within Buy Feature packages you can buy and add data, messaging and more.

 

 

 

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 7 (51,880 Views)
Community Support

Re: change gophone rate plan online

[ Edited ]

You can change your GoPhone rate plan through the IVR. Simply call 800-901-9878 from a wired line or 611 from their wireless phone.

 

Follow the prompts for existing customers:

  • Add Money: Say Add Money or press 1.
  • Features: Say Features or press 2.
  • Rate Plan: Say Rate Plan or press 3.
  • Account BalanceSmiley Frustrateday Account Balance or press 4.
  • Lost/Stolen or Recovered Phone: Say Lost Phone or press 5.
  • More Options: Press 6
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 7 (26,199 Views)
Community Support
Solution
Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: change gophone rate plan online

Please visit Change GoPhone rate plans and packages to see how we've made it easier for you to make changes to your GoPhone account!

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 7 (12,504 Views)
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