Contributor
•
1 Message
What a joke
I'm trying refill my account after switching plans but all of my payment methods are being denied, including the account I used to refill my husbands go phone less than 30 minutes ago. Clearly there is an issue with AT&T. But I have no phone since I opted to change my plan. I had no idea AT&T would refuse all my payments.
ATTMobilityCare
Community Support
•
15.2K Messages
8 years ago
Hey @Cam1987
Oh no! I definitely apologize this is going on with your account! I want to make sure that we get this resolved for you and you have a working phone as soon as possible!
How are you currently trying to set up the payment method? Are you doing this online?
There is currently three ways of making payments to the GoPhone account – From myAT&T, through our automated phone service, or through AT&T *Services.
For a step-by-step walk through, you can click on Refill your GoPhone account balance directly through the AT&T website.
If you are still having troubles with the payment, please don’t hesitate to send me a private message with your full name and the best phone number I can reach you at your earliest convenience.
I look forward to hearing from you soon!
Tim, Community Specialist
0
0