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Dbicknell's profile

Contributor

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1 Message

Tuesday, March 14th, 2017 6:50 PM

Unlocking my phone

I have been waiting over 5 days now for an unlock code to my Kyocera phone. It said it would only take two days, but nothing happened. I paid for the phone, I had service on the phone over 6 months. What is the hold up. I have already started service with another carrier and can't do anything cause your holding my phone hostage.

Community Support

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230.7K Messages

7 years ago

Hey @Dbicknell!

 

Having an unlocked phone is such a great resource, and I completely understand being concerned with the delay on your request. I would be more than happy to help get this taken care of!

 

Our Device Unlock Portal has been undergoing some updates to assist with the process. This has caused some submissions to not come back with a response in the normal timeframe.

 

So we can get your phone unlocked, and find out what is going on, I will be sending you a private message. This will arrive directly to your Forum’s Inbox. Together we can get everything investigated.

 

I look forward to hearing from you!

 

Katie, AT&T Community Specialist

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