Replacement SIM

Replacement SIM

Hi everyone. Quick question. If I get a replacement SIM card, how do I activate it so my phone number stays the same? Do I have to do this in store, or can this be done over the Internet? Sorry if I sound dumb lol!!
Message 1 of 14 (82,917 Views)
ACE - Guru

Re: Replacement SIM

Better do this in the store.

I do this before over the phone ,but long wait ,changed my rate plan and home address to Texas,I need to change it back online and that is nearly 3 years ago.Smiley Frustrated

You cannot done it over the internet.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 14 (82,837 Views)
Community Support
Solution
Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: Replacement SIM

[ Edited ]

Hi @britchich95, thanks for your post. You can easily update this information by logging in via myAT&T and update either your SIM or your IMEI by clicking here.  If you aren't able to do so, you can contact us via private message for assistance.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 14 (82,480 Views)

Re: Replacement SIM

I wanted to know if I can buy a SIM card and have it sent to me. I am on tour in canada and I lost my SIM card at an Airport. I asked my niece to go to the AT&T store in the Mall of Louisiana to buy one, have it added to my account, and they gave her the run around. So now I have no service because I have no SIM Card.

Or could I buy one on eBay and then add it to my lnie ?

PLEASE HELP !

 

Message 4 of 14 (78,245 Views)
Master

Re: Replacement SIM


EmoLeBlanc wrote:

I wanted to know if I can buy a SIM card and have it sent to me. I am on tour in canada and I lost my SIM card at an Airport. I asked my niece to go to the AT&T store in the Mall of Louisiana to buy one, have it added to my account, and they gave her the run around. So now I have no service because I have no SIM Card.

Or could I buy one on eBay and then add it to my lnie ?

PLEASE HELP !

 


You should be able to, yes. I'm not sure which address it could be sent to, but I'm sure it's possible. Keep in mind that there's a strong probability that your phone will not be operating under AT&T's network while you are in Canada. Rather, your phone will roam on Rogers or some other carrier. 

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 5 of 14 (78,193 Views)

Re: Replacement SIM


Wild Banchi wrote:

EmoLeBlanc wrote:

I wanted to know if I can buy a SIM card and have it sent to me. I am on tour in canada and I lost my SIM card at an Airport. I asked my niece to go to the AT&T store in the Mall of Louisiana to buy one, have it added to my account, and they gave her the run around. So now I have no service because I have no SIM Card.

Or could I buy one on eBay and then add it to my lnie ?

PLEASE HELP !

 


You should be able to, yes. I'm not sure which address it could be sent to, but I'm sure it's possible. Keep in mind that there's a strong probability that your phone will not be operating under AT&T's network while you are in Canada. Rather, your phone will roam on Rogers or some other carrier. 


Yeah the roaming part is no problem. I had the sim card working just fine and then we had to go for a quick trip to guatemala and I took it out and put it in my wallet and I took something out of my wallet and lost it. So my question is if I were to buy it on EBay can I call in and have them add it to my account ? I wish they would not have given my niece the run around about adding the sim card but I do understand it is for my own security. Thanks for the help 

Message 6 of 14 (78,123 Views)

Re: Replacement SIM


ATTJulieCS wrote:

Hi @britchich95, thanks for your post. You can see how to activate your new SIM card by visiting here


I tried going "there" and it was kind of confusing. Am I suppose to purchase a sim card like I am adding a new account ? I don't really understand. Can't I just go on eBay and buy a SIM card and then call in and have them add it to my account ? 

Message 7 of 14 (78,119 Views)
Master

Re: Replacement SIM


EmoLeBlanc wrote:
Yeah the roaming part is no problem. I had the sim card working just fine and then we had to go for a quick trip to guatemala and I took it out and put it in my wallet and I took something out of my wallet and lost it. So my question is if I were to buy it on EBay can I call in and have them add it to my account ? I wish they would not have given my niece the run around about adding the sim card but I do understand it is for my own security. Thanks for the help 

Yes, customer service should be able to add the new SIM card to your account. You will need to give them the SIM card number, which starts with 8901xxxxxxxxxxx. If you'd like to keep the same phone number, be sure to share that information, too! 

 

Youre welcome. Smiley Happy

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 8 of 14 (78,106 Views)

Re: Replacement SIM

I finally got the new SIM card so now I have to call customer service ? Or is there any way to do it online ?

 

Message 9 of 14 (77,174 Views)
Master

Re: Replacement SIM

You could activate the new SIM online, but it you would be setting up a new account, phone number, etc. Because you're interested in keeping your current account and phone number, I would call customer service to activate the SIM card or take it in to an AT&T corporate store if possible.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 10 of 14 (77,140 Views)
Contributor

Re: Replacement SIM

How much does it cost to get your SIM card replaced.
Message 11 of 14 (37,872 Views)
Community Support

Re: Replacement SIM

Hi @SamsonGoitom19, you can visit any AT&T Corporate Store to obtain a SIM card for free. Or, if you don't live near one of our stores, you can contact customer service as well.

 

If you choose to go into an Authorized Retail Dealer (Elite Wireless, Best Buy, etc) there may be a charge, but we won't have any control over that transaction.

 

I encourage you to go to our Store or Contact Us to obtain the new SIM.

 

Thanks

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 14 (7,060 Views)
Contributor

Re: Replacement SIM

I have a ATT micro SIM now, but need a ATT nano SIM to fit in my new phone. Some customer rep, in one of the att stores near my place said it would cost me $25. is it really true ? i thought there won't be any charge or may be a minimum charge..$25 is crazy just for a SIM. 

Message 13 of 14 (5,408 Views)
ACE - Master

Re: Replacement SIM

@jamesbond.dand I believe it's free at the corporate stores.  

That store might not have been.

 

I think they'll do it on the ophone too, but then you need to wait for delivery.

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Message 14 of 14 (5,390 Views)
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