Refunding money...

Contributor

Refunding money...

Hello!

I am writing because I cannot get a real person to speak with me on the phone. I had tried to refill my account this morning. When I would try, I would get an error message telling me to try again later. I tried several times to put $15 on my phone and kept getting the same message. I got to work today and found out that $45 was put on instead. I am hoping to get an answer into getting that $30 refunded back to my account before I get in trouble with the bank. Thank you!

 

Message 1 of 3 (961 Views)
Highlighted
Tutor
Solution
Accepted by topic author akheusel
‎09-30-2015 1:39 AM

Re: Refunding money...

I just got off the phone and my money has been refunded.My problem was I had $16 and some cents left on my account then two days later I only had $6 left.I only use my phone for talk and text so I was surprised when I found out that I had been charged for $9.99 for a ringtone.Anyway,I tried calling them at around 8 am.A co-worker told me to call between the hours of 9 am - 5 pm since that's their working hours.I even called 411 which was no help and finally I sent them an email.Here is what I got.You will need to call 1-800-901-9878.And follow these steps.1.Enter your pre-paid number.2.Say more "options"

3.Say customer service.4.Say another question.

 

I hope this will help.

Message 2 of 3 (954 Views)
Contributor

Re: Refunding money...

This refund only works on the Go Phones or prepaid phones/ accounts?
Message 3 of 3 (172 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.