Refill card issue

Tutor

Refill card issue

[ Edited ]

Hello.

 

I purchased refill card, but unfortunately it does not work for me (from phone or web site).

 

Is there any way to find why? And is it worth/safe to use refill cards?

 

Thank you.

 

[removed image with personal information]

Message 1 of 11 (772 Views)
Scholar

Re: Refill card issue

Sometime is the system is under maintenance or is updating. So, you might need to talk to a person over the phone, or go to a store to fix the problem.
Message 2 of 11 (735 Views)
Tutor

Re: Refill card issue

Hello.

I am not sure where to go Target (purchased card there) or AT&T.

And how can i upload proof of purchase by phone.

Strange AT&T does not have online support.

Thank you.

Message 3 of 11 (719 Views)
Master

Re: Refill card issue

I use GoPhone refill cards all the time to refill my account. Usually they work very well, but I have run into problems using them before.

Could your issue be perhaps that the system is saying that the card has already been used or something like that? Try dialing *888*xxxxxxxxxxxx(PIN no.)# and see if it works.

I would go to Target if you haven't done so already and see if you can get a refund or if they can assist you in any other way.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 4 of 11 (689 Views)
Highlighted
ACE - Guru

Re: Refill card issue

If I remember correctly,some place are selling Gophone refill cards under the name of Fastcard refill.

walgreens & CVS are selling those.

they have a special 1800 number for you to call and do the refill over the phone,you cannot use those for refill online at AT&T or from your Gophone by calling *888 .

Read the card before you buy !!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 11 (677 Views)
Scholar

Re: Refill card issue

I think checking by a att corp store might be your best bet
Message 6 of 11 (663 Views)
Tutor

Re: Refill card issue

Hello All.

 

Thank you very much for your support and recommendations.

 

I got issue with regular AT&T refill card, same cards worked fine for me before, unfortunately (forum admin?) removed photo.

 

I contacted AT&T support by phone, unfortunately they could not help me, and recommended visit store.

 

I guys in store could not help me also, because they are not using refill cards in stores anymore, and can not track why it does not work.

 

Also checked in Target, but they can not accept return because card purchased month+ ago.


Not sure is there any other way to contact AT&T support.


Good thing it was only 25.


Thank you.

Message 7 of 11 (474 Views)
Employee

Re: Refill card issue

Hi Idem,

 

Do you have your receipt from Target and the refill card?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 11 (454 Views)
Tutor

Re: Refill card issue

Hello.

 

Yes, sure, i attched photo in first post, but it has been removed.

 

Thank you.

Message 9 of 11 (452 Views)
Community Manager

Re: Refill card issue

Hey @idem 

 

I'm sorry you're still having issues with your refill card. Our team will be happy to help you with that. Please send us a private message by clicking here with your name, phone number and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 11 (441 Views)
Tutor

Re: Refill card issue

Hello.

 

ATT manager kindly fixed my problem.

 

Thank you very much!

 

 

Message 11 of 11 (413 Views)
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