Rate plan expiration (Prepaid GoPhone)

Contributor

Rate plan expiration (Prepaid GoPhone)

Hi

 

I have an ATT GoPhone number for my occasional trips to the US. My account summary is as follows:

 

 

 

Main Account Balance

$35.68

Account Status

Active 

Account Balance Expiration Date

02/28/2014 

Cancel Date

04/29/2014 

Rate Plan

$50 Monthly Unlimited Plan 

Rate Plan Status

Expired

Rate Plan Expiration Date

05/19/2013 

 

 

 

My questions are:

 

1. By when do I have to refill my account so that I can continue with the same number and rate plan?  And with how many dollars? 

 

2. My next trip to the US will not be for another 6 to 8 months at least, in the meantime, do I have to keep refilling my account with 50 bucks every month/ few months? Is there a way to maintain the same number that allows me to re-filI only when required? 

 

My main concern is maintaining the same number. 

 

I have read most of the literature available on the forum/ ATT website regarding this, but wasn't able to figure out a definite answer.

 

Thanks!

Message 1 of 32 (38,951 Views)
Master
Solution
Accepted by topic author Ana428
‎09-30-2015 1:39 AM

Re: Rate plan expiration (Prepaid GoPhone)

Hello!

Just as a reminder, $15 refills will add 30 days to your account expiration date, $25 and $50 refills will add 90 days, and $100 refills will add one full calendar year.

The way I figure it, if I were you, I would add $100 to your account (if you're comfortable with that) to ensure that your account will not expire. The day you add $100, it will add one year to your account expiration date. I would suggest to do this on 2/27/14, the day before your account expires. You shouldn't have to worry about your account or phone number expiring using this method.

Depending on how long your stays are in the U.S., your plan and the $100 refill might work out very well. I see that you are signed up for the $50 monthly plan. If you stay two months here in the U.S., that will cover the cost of the $100, but you will still be able to keep the extended account expiration date due to the refill.

Hope this helps clear up some confusion!

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 2 of 32 (38,609 Views)
Contributor

Re: Rate plan expiration (Prepaid GoPhone)

Hi Wild Banchi

Thanks for the reply.
Just one more thing - once I add dollars to my account (probably $25), my rate plan will once again be activated, right ? Will there be any charges related to it if there is no usage ? My trips usually last about 2 weeks at a time....
Message 3 of 32 (38,558 Views)
Master
Solution
Accepted by topic author Ana428
‎09-30-2015 1:39 AM

Re: Rate plan expiration (Prepaid GoPhone)

Yes, your rate plan should be activated due to the addition of $25 on top of the remaining $35.68 already in your balance. That would be enough to cover your $50 monthly plan.

Even if you do not use the plan, $50 would still be deducted from the account. Perhaps you might want to hold off for a little while on adding more money if you are concerned about this.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 4 of 32 (38,542 Views)
Contributor

Re: Rate plan expiration (Prepaid GoPhone)

That clears up all my doubts. Thanks, Wild Banchi Smiley Happy
Message 5 of 32 (38,495 Views)
Highlighted
Master

Re: Rate plan expiration (Prepaid GoPhone)

You're welcome! Smiley Happy

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 6 of 32 (38,478 Views)
Tutor

Re: Rate plan expiration (Prepaid GoPhone)

But keep an eye on it - dial 611 occasionally to check your plan!

 

I bought a $138.00 simple 10c a minute plan ($30 to join and $100 for a year), put it on an old phone and gave it to a friend who didn't use it for 9 months, then when she needed it, it didn't work.

611 told me it was on the $25/month program and there was only $24.78 left.

 

The first ATT person I talked to said "the automated system changed the plan.  There was no record of an ATT employee changing it.  Calling 611 from the phone is the only way this could have happened."

Whaaa???

 

Then I realized the phone had a list of EVERY call that had been made to it (10) including the ONLY 611 call - the one that I had just made!

I called back and two operators DENIED there had ever been a $25/month charge, but claimed the records are only kept 6 mo so had no idea where the money went.

 

So obviously there had been a glitch.  $75+ dollars down the drain.

Message 7 of 32 (37,408 Views)
Tutor

Re: Rate plan expiration (Prepaid GoPhone)

Oh, and when you talke to them get their employee ID's.  Nobody knows who Alex is only moments after he's finished lying to you.

Message 8 of 32 (37,410 Views)
Mentor

Re: Rate plan expiration (Prepaid GoPhone)

The monthly plan will automatically charge you monthly, that is monthly plan, isn't it?

Message 9 of 32 (37,043 Views)
Scholar

Re: Rate plan expiration (Prepaid GoPhone)

wild_banchi, just a question , the lady has a 50 monthly plan rate, so if you refill a 100 on the account it will still take 50 when it renews and another 50 the next month it renews, when she comes back her accounts gonna be close, right?
Message 10 of 32 (34,207 Views)
Master

Re: Rate plan expiration (Prepaid GoPhone)


LG_21 wrote:
wild_banchi, just a question , the lady has a 50 monthly plan rate, so if you refill a 100 on the account it will still take 50 when it renews and another 50 the next month it renews, when she comes back her accounts gonna be close, right?

Actually, no, her account would still remain active. $100 adds a year to the account expiration date. Even if all of the $100 is used up, the account is still active. There just would not be any balance remaining.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 11 of 32 (34,172 Views)
Scholar

Re: Rate plan expiration (Prepaid GoPhone)

oh is it? sorry didnt know about that. wild_banchi just a question. If i purchased $25 last week, and today theres $1 left, then i decide to add $10 to make it $11. would i still follow the 90 day expiry of my previous refill or would i have a new expiration date? thank you
Message 12 of 32 (34,091 Views)
Community Manager

Re: Rate plan expiration (Prepaid GoPhone)


LG_21 wrote:
wild_banchi, just a question , the lady has a 50 monthly plan rate, so if you refill a 100 on the account it will still take 50 when it renews and another 50 the next month it renews, when she comes back her accounts gonna be close, right?

Hi LG_21,

 

If the account balance get's to $0, the account will be closed in 60 days. I recommend switching the rate plan to $.10 per minute, that way it'll last 1 full year and, as long as it's refilled before the expiration date, balance will roll over. Then it can be switched back to $50 unlimited plan at any time.

 

Dmitriy


Rethink Possible


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Message 13 of 32 (34,068 Views)
Master

Re: Rate plan expiration (Prepaid GoPhone)


LG_21 wrote:
oh is it? sorry didnt know about that. wild_banchi just a question. If i purchased $25 last week, and today theres $1 left, then i decide to add $10 to make it $11. would i still follow the 90 day expiry of my previous refill or would i have a new expiration date? thank you

Yep. I see that drumn_bass elaborated a little more on your example.

 

As far as your own personal account, the $10 refill should add an additional 30 days on top of original 90 to your expiration date. 

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 14 of 32 (34,033 Views)
Scholar

Re: Rate plan expiration (Prepaid GoPhone)

@ATTDmitriyCM That was what i was wondering about, if the balance gets to $0 then it would be closed in 60 days. Thats the problem of the lady above, she has $50 monthly plan. After 2 months it would take all of the $100 in her account balance, then it would start the grace period of 60 days, soon it will close. Thats just 5 months. The lady said she wont be back in the US for 6-8 months. When she will be back lo and behold her accounts closed. I was also thinking of the answer which is switching to .10c/m plan but i was not so sure then, but i think that's the best thing to do.

So for example given she changes to .10c/min plan and when its expiration date of 1 yr comes, and the $100 still remains intact. If she decides to refill for the minimum which is $10 to save the $100, then it would total $110 roll-over right? So will the expiry be good again for another full year? because it says in the at&t website the new expiration date will apply to all money in the account, (My understanding is the total amount) but i'm not so sure that is what it meant. Can you please shed light on this. Thank you
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