Prepaid Phone activation fee?

Tutor

Prepaid Phone activation fee?

So, a couple of days ago I went to my local att store to buy a prepaid gophone. But as I was paying for everything I was told that there was a $25 activation fee since I've never had an account.
My question is, is there really a $25 activation fee?
Message 1 of 12 (11,664 Views)
Employee

Re: Prepaid Phone activation fee?

[ Edited ]

There is no activation fee on gophone accounts. Most likely they charged you $25 for the first activation amount.

 

if you activated a non-COR store they might have charged you for the SIM card. Usually the SIM's cost anywhere from $10 to $15 dollars and the other amount could have been your refill.

 

Check your receipt and see what exactly it was, or visit the store and find out what it was.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 12 (11,625 Views)
Tutor

Re: Prepaid Phone activation fee?

This the the line where I was charged $25

 

Code FE-PHONE-ACT

Description PHONE ACTIVATION FEE

Category FE

 

 

For the sim card I didn't have to pay anything.

Message 3 of 12 (11,597 Views)
Master

Re: Prepaid Phone activation fee?

What plan are you using with your GoPhone? The $25 monthly plan, perhaps?

Prepaid plans do not have activation fees, so if you we're charged, you should consider returning to the store for a refund.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 4 of 12 (11,485 Views)
Tutor

Re: Prepaid Phone activation fee?

When I bought the phone they said that I would get $60 prepaid airtime with the phone and that I would be able to change my plan later if I wanted to do so. The $25 dollar activation fee they said was for opening an account with them since I had never had one.
Message 5 of 12 (11,474 Views)
Employee

Re: Prepaid Phone activation fee?

I have never heard of an activation fee for GoPhone, the store you visted was not an AT&T Company store. I would seriously consider returning your service if you can because you should have not been charged a fee. 

 

Additionally I would suggest sending ATTCustomerCare a message so feedback can be directed though the proper channels. 

 

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 12 (11,470 Views)
Master

Re: Prepaid Phone activation fee?

As far as I'm concerned, the $25 "activation fee" was not necessary because GoPhone does not charge any fees for the activation of any type of account, whether it's a new or existing account. If you still have your receipt, I would recommend going back to the store and getting a refund if it's not too much of a hassle for you. Feel free to show the employee/manager this information should you run into any trouble.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 7 of 12 (11,469 Views)
Scholar

Re: Prepaid Phone activation fee?

There is NO activation fees for prepaid service, I recommend getting a refund, and going to an "authorized retailer".

Message 8 of 12 (11,191 Views)
Contributor

Re: Prepaid Phone activation fee?

I have an old gophone from last year and was told yesterday, at the AT&T store, there would be an activation fee along with a refill amount...

Message 9 of 12 (10,424 Views)
Master

Re: Prepaid Phone activation fee?


elle101 wrote:

I have an old gophone from last year and was told yesterday, at the AT&T store, there would be an activation fee along with a refill amount...


That is incorrect information. Activation fees apply to postpaid/contract service accounts ONLY. There are no activation fees associated with prepaid GoPhone service whatsoever. If you were charged for an activation fee, I would consider returning to the AT&T store that you visited and request a refund. 

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 10 of 12 (10,393 Views)
Scholar

Re: Prepaid Phone activation fee?

Is the authorized dealer or a third party store that try to make some money by charging you an activation fee. Those money goes into those individual store pocket, nothing to do with att company at all.

Always ask the store if they are a corporate owned store or a authorized retail store. There's a big difference.
Message 11 of 12 (10,162 Views)
Highlighted
Guru

Re: Prepaid Phone activation fee?

I went with my cousin to set him up with a go phone a few days ago and there was no activation fee. I'd go back and get a refund if they charged you one.
Message 12 of 12 (10,113 Views)
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